Customer Service Associate

Join to apply for the Customer Service Associate role at Walgreens.

$15.00/hr - $17.50/hr

• Model and deliver a distinctive and delightful customer experience.
• Register sales, provide courteous, fair, friendly, and efficient checkout service.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Share customer service best practices with all team members.
• Recommend items for sale, including trade‑ups and companion items.
• Process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
• Check in and price merchandise as required or as directed by store management.
• Implement company asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Construct and maintain displays, including promotional, seasonal, and sale merchandise.
• Assist with separation of food items and product placement as specified by policies.
• Perform stock rotation using the first‑in, first‑out method.
• Use store systems and equipment effectively.
• Provide customer service in the photo area, including digital passport photo service and promotional photo products.
• Assume web pick‑up responsibilities, monitoring orders and delivering them to customers.
• Assist with exterior and interior maintenance to ensure a clean and orderly store appearance.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs as requested by management.

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Preferred: six months of experience in a retail environment.
• Preferred: prior work experience with Walgreens.
• Preferred: fluency in reading, writing, and speaking English (except in Puerto Rico).

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.