Senior General Manager

About Us

Victra is the largest Verizon Authorized Retailer in the United States. As a Senior General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Senior General Managers exceed sales targets while maintaining operational excellence. With our paid training, we give you the tools to embrace and take ownership of your store.

You will develop your Assistant General Manager and help them learn what it means to lead at Victra.

About Us

Victra is the largest Verizon Authorized Retailer in the United States. As a Senior General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Senior General Managers exceed sales targets while maintaining operational excellence. With our paid training, we give you the tools to embrace and take ownership of your store.

You will develop your Assistant General Manager and help them learn what it means to lead at Victra.

Position Summary

Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you.

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience, and acting as a mentor for your Assistant General Manager. You will also complete training courses and attend weekly sales leadership calls.

This is an hourly role.



Key Responsibilities

Talent Management — Selecting, hiring, and developing the best talent — and yourself

• Own the hiring process for your store: interview, select, and bring in the best talent — treat recruiting as core to this role, not an afterthought squeezed in between shifts
• Support, coach, and mentor sales associates to achieve store goals
• Teach and model the sales process with Every Guest, Every Time
• Provide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectives
• Attend required manager trainings, round tables, and group sessions to keep growing as a leader yourself

• Take ownership for store and employee success, including work-related needs
• Ensure employees meet monthly success measurements and complete assigned training on time
• Support proper staffing, scheduling, labor controls, marketing, loss prevention, and other store functions
• Maintain store performance by supporting inventory compliance
• Keep score daily — review store and personal metrics every day rather than waiting for the monthly review

• Reinforce the standard Victra Greet across your store — introduce yourself, get the guest's name, and ask what brings them in — every guest, every time
• Assist with guest escalations and resolve issues in a timely manner
• Stay up to date with sales promotions and ensure guests receive complete solutions for their needs

• Assist in attracting and retaining top-caliber employees
• Build relationships with fellow General Managers and Assistant General Managers across the district to share what's working

• Help implement sales tools and initiatives as they roll out
• Create and implement innovative ways to…