Retail Keyholder; Store

Retail Keyholder (Store 2907) – Game Stop

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. With a mission to create unforgettable experiences, we are looking for a Retail Keyholder to join our team at store 2907. Role

Summary:

Under moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. The position ensures that products are easily accessible and purchasable, boosts sales by sharing product knowledge, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.

• Provide best‑in‑class guest service: greet guests, respond to questions and concerns efficiently and courteously, assist guests in meeting their gaming needs, inform guests about special promotions and the trade‑in program, recommend additional items, and express gratitude for each visit.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS computer system.
• Address guest comments or questions in person or by phone with professionalism and promptness.
• Promote Game Stop’s guest benefits such as title reservations and the Pro Rewards loyalty program.
• Maintain cleanliness, organization, and merchandising of all store areas, including restrooms.
• Complete Omni‑Channel orders daily.
• Screen company assets through inventory control and loss prevention practices, perform bank deposits as required.
• Conduct store inventory counts, restock merchandise, and organize stock room products for front‑of‑store display.
• Support store management in meeting sales, profit, and shrink goals, and complete required administrative duties.
• Count, balance, and reconcile daily business transaction totals in the POS system.
• Check shipments for discrepancies and report to management.
• Process defectives, recalls, and stock pulls accurately.
• Supervise and delegate tasks to Sales Associates in management’s absence.
• Adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely feedback to management.

• Proof of identity and eligibility to work in the United States.
• Minimum age 18.
• High school diploma or equivalent.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming.
• Operate the POS computer system and complete required paperwork.
• Possess basic math skills and alphabetizing skills.
• Self‑motivation and ability to work as a team.
• Problem‑solving skills and judgment abilities.
• Follow written, oral, or diagram instructions.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including nights, weekends, and some holidays, with a minimum of 3 days per week availability.
• Remain effective under pressure and handle stress appropriately.
• Perform physical tasks such as bending, stooping, reaching, climbing ladders, and lifting merchandise up to 30 lbs.

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.

This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.

$11.91 – $14.66 per hour

Entry level

Part‑time

Sales and Business Development