BP Convenience Store Assistant Manager

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Job Title: Assistant Convenience Store Manager

Department: Diversified Management Group

Reports To: Convenience Store Manager

FLSA Status: Nonexempt

Primary functions are to: (1) efficiently process all customer purchases, accurately, promptly, and courteously for maximum customer satisfaction as directed by management; and (2) assist store manager in paperwork and supervising employees and store.

• Leads, coaches, teaches and reinforces the Mega culture, customer service, and performance expectations to all convenience store team members.
• Responsible for the initial and ongoing training of all department team members
• Maintains adequate staffing levels by submitting requisitions for open positions to human resources, interviewing candidates, and submitting documentation in follow up to interviews.
• Finalizes and approves weekly work schedule for all departments that position oversees
• Writes and conducts performance reviews of department team members
• Documents violations of company policies/procedures and conducts appropriate corrective action, up to and including termination, involving Human Resources as appropriate.
• Builds relationships with team members and coaches them, regardless of their performance level
• Inspires and persuades others to voluntarily follow direction, pursue and achieve goals, and adopt new positions or opinions.
• Asks clarifying questions that elicit clearer or more detailed information
• Balances analysis, wisdom, experience, and perspective when making decisions
• Respects and maintains confidentiality of team members and the company
• Answers questions and provides guidance to all department team members
• Assists all department team members, supervisors, and team members with daily responsibilities while leading by example.
• Ensures all standards are being met in convenience store.
• Processes all customer purchases promptly and courteously through the use of a cash register and gas console; ringing the correct departments and amounts, maintaining an accurate change fund and checking for proper identification when applicable.
• Accurately records, stocks and maintains product inventory as directed by the manager.
• Accurately rings up all sales. Reports accurate fuel inventory readings daily.
• Accurately processes cash and credit purchases recognizing the different types of credit cards acceptable.
• Basic food preparation including making coffee for customers, etc.
• Receives, verifies, and processes merchandise and vendor shipments accurately and timely
• Adheres to promotional schedules, including signage to generate excitement from the employees and customers relating to our product and promotional offering
• Maintains clean interior and exterior convenience store appearance as per convenience store operating standards to attract and retain customers
• Controls cash merchandise shortages through proper use of company control procedures
• Enforces check and credit card acceptance policies
• Ensures all team members comply with all money drop procedures to ensure employee safety and to protect company funds
• Prepares daily reports and money deposits accurately and timely
• Monitors and maintains all food service areas per company policies and government regulations to protect customers from illness.
• Ensures strict compliance with all company policies and procedures applying to the sale of age-restricted products.
• Responsible for scheduling team members to coincide with budget and labor projections and to make daily adjustments as necessary
• Communicates and works cooperatively with District Managers, Store Support Center Staff, and other department managers and team members to maintain standards and exceed customer service expectations.
• Always makes the best use of time and resources; seeks ways to reduce costs
• Prevents team member loss by ensuring department knows Mega's safety rules. Trains team members in proper use of potential hazardous equipment.
• Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts and risks of decisions and actions.
• Provides exceptional customer service.
• Assists customers with items they are looking for
• Answers the telephone and assists callers using proper phone etiquette
• Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received
• Forms and articulates a clear picture of the future the organization and department should strive for. Explains why the future is…