Operations Support Coordinator

CORE DUTIES Customer & Donor Communication

• Answer all incoming calls for BRHFH ReStores.
• Provide excellent customer service by offering clear, accurate, and timely information.
• Communicate professionally and compassionately with donors, customers, and community members.

• Manage all donation pickup requests, ensuring timely, organized scheduling.
• Screen donated items to determine eligibility and provide donors with clear guidance.
• Coordinate daily and weekly pickup schedules in alignment with Donation Ambassador availability.
• Provide Donation Ambassadors with accurate, up-to-date route information and item details.
• Coordinate with Resource Development for commercial donations.

• Print and prepare labels, signs, and other retail materials needed for store operations.
• Maintain organized digital and paper records related to donations, scheduling, and operational materials.
• Provide general administrative support for the retail and operations departments.
• Assist with internal communication, scheduling needs, and document preparation.
• Help ensure all operational processes align with BRHFH safety, customer service, and mission standards.

• Strong computer skills, including the ability to navigate multiple systems, manage digital records, and learn new software quickly.
• Excellent phone and communication skills, with the ability to answer high call volumes while providing clear, accurate, and compassionate support to donors, customers, and community members.
• Strong customer service abilities, demonstrating professionalism, patience, and respect in every interaction.
• Ability to manage and prioritize multiple tasks, such as scheduling pickups, screening donations, and supporting administrative workflows.
• Solid organizational skills, including maintaining accurate schedules, documentation, and both digital and paper records.
• Attention to detail when coordinating donation information, providing route details to ambassadors, and preparing materials for store operations.
• Ability to work collaboratively with store staff, donation ambassadors, and operations leadership to ensure consistent communication and smooth processes.
• Comfort with problem-solving, especially when working through scheduling challenges, donor questions, or changes in daily operations.
• Ability to follow established procedures while also offering suggestions that improve communication and workflow efficiency.
• Valid Driver’s License and insurable driving record.
• Commitment to modeling BRHFH Core Values:
  Integrity, Compassion, Empowerment, Belonging, and Sustainability in all interactions.