Sales Support Administrator

Description

The Sales Support Administrator plays an essential role in the overall support of the Select team, with a focus on daily administrative activities as part of our Sales functions. This key role operates to deliver an exceptional client experience from contact through closing, along with managing office needs. The ideal candidate will be highly motivated to engage customers, have a strong customer service background, strong attention to detail, exceptional organization skills, and willingness to work in a team environment.

• Responsible for direct support to office business operations including, but not limited to:
• Coordinate, gather and assemble all new client on-boarding documents to ensure timely starts of new homes, including sales collateral, agreements, addendums, contracts, payments & deposits, insurance documents, etc.
• Prepare contract documentation for Sales team utilizing Docu Sign, to gather and file all approved documentation and/or payments.
• Compile Notice of Completion for client signatures and filing of documentation.
• Coordinate scheduling of Homeowner Orientation, Closing, and Welcome Home Celebration. Enroll each home for its 2-10 Warranty and Lien Record Notice of Completion.
• Assist in creation of Specifications and Assembly documentation.
• Manage all Change Orders and Allowances as the project moves through the lifecycle.
• Coordinate payment of permit fees and invoices with internal departments and customers.
• Manage overall office appearance and support office administration including ordering business cards, ordering and maintaining office supplies, incoming mail and packages, meeting coordination, catering, notes, agendas, and other administrative duties as assigned.
• Sales Support:
• Assist in overall lead generation and prospecting efforts for cultivating new build on lot sale opportunities to help meet department goals.
• Serve as point person for emails, website live chats and other digital queries and correspondence.
• Place daily outbound calls (~20 per day) to potential customers who have expressed interest in our product.
• Qualify prospects with specific qualification questions; provide clients explanatory information on the complete home building/buying process.
• Turn qualification calls into appointments with Sales team.
• Create and maintain a positive client experience by setting accurate expectations of the build process through marshalling company brand through adherence to processes.
• Coordinate, schedule, and follow‑up on all client appointments.
• Proactive and timely follow‑up communication with clients on an ongoing basis.

• Strong customer service/sales skills with professional and courteous demeanor.
• Comfortable with repeated follow‑up outreach to potential clients.
• General knowledge of sales and construction terminology and functions preferred but not required.
• Exceptional oral and written communication skills.
• Interpersonal skills for building meaningful relationships with team members and clients.
• Ability to work well independently, in collaboration with others, & take direction.
• Excellent organizational skills, with a drive for process improvement.
• Data management and entry skills, including the ability to maintain and improve filing systems.
• Ability to work proficiently in Microsoft Suite (Word, Excel, and Outlook) and Adobe programs.
• Ability to work extended hours or weekend availability for trade shows, as needed.