Mountain Host Supervisor; Seasonal - Winter

Position: Mountain Host Supervisor (Seasonal) - Winter 2025/26
This role comes with amazing perks & benefits because we want our employees to
** Work Where You Play!
*** Free employee season pass and free or discounted dependent(s) season pass
* Free and discounted friends & family day passes
* Free transportation to & from Bend, Sunriver, and La Pine
* Discounts across the resort (food & beverage, retail, rentals, lessons & more)
* Employee housing program
* 401k with up to 5% company match & immediate vesting
* Discounted onsite daycare
* Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
* Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
* Oversee the selection and supervision of approximately 100+ Mountain Host volunteers.
* Provide initial and ongoing training, coaching, and encouragement.
* Conduct routine audits to ensure program goals are met, with follow-up improvement directives.
* Create and maintain a positive environment, differentiating between volunteerism and employment.
* Set goals and standards for the Mountain Host Program and audit routinely to ensure that they are being met.
* Conduct morning meetings, safety huddles, and guest service sessions.
* Assign daily tasks and gather relevant information.
* Ensure volunteers' knowledge of mountain operations, events, and activities.
* Gather and share information across departments.
* Maintain comprehensive knowledge of Mt. Bachelor's operations, trail system, and amenities.
* Stay informed about local attractions and ensure volunteers are well-informed.
* Work with various personnel, guests, and external partners.
* Act as a liaison between the Mountain Host program and other departments.
* Maintain open and accurate communications across all channels and with all departments to gather and share information necessary for the Mountain Host program.
* Oversee Guest Surveying processes.
* Maintain best practices for guest relations among volunteers.
* The Mountain Host Supervisor must maintain a working knowledge of all Guest Service functions helor and may be asked to support with other supervisory tasks within the Guest Services department, as needed.
* Partner with the Mt. Bachelor Pro Ski Patrol for pre-season department trainings and Safety Certifications.
* Assisting Mt. Bachelor Ski Patrol with incidents (when the required tasks fall within the definition of volunteerism).Assist in the creation and monitoring of the Volunteer Mountain Hosts Daily Assignment Sheet.

- ** Training:
** Yes  
* Assist with Guest Services Training, Concierge Desk Training, Mountain Host Duty Stations training, and slope-side orientation tour training of all Mountain Hosts.
* Proficiency in Microsoft Word and Excel.
* Possess the skill necessary to become proficient with the Connec Teams (scheduling and communication software for Mountain Host Program).
* Superior verbal/written communication skills.
* Ski/Ride at an Intermediate level.
* Carry cases of brochures, maps, and supplies.
* Tolerance and the ability to ride/ski in cold, snowy, windy, and rainy conditions.
* Capacity for walking/standing for long periods.
* Shoveling snow in inclement weather.
* *
* Minimum Education:

** High School Diploma/GED or Equivalent.
* *
* Minimum Qualifications:

** 3 years of Guest Service Supervisory experience preferred.  + Computer spreadsheet skills required.  + A strong background in a customer service-related position is a plus.  + Strong communication and public relations skills are a plus.  + Training/instructional background is a plus.  + Familiarity with Central Oregon and the surrounding communities is a plus.

- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.  
* In addition to the specific conditions below, every position helor requires the ability to shovel snow and walk on steep and uneven surfaces.
** WORK WHERE YOU PLAY
** Turn your passion for adventure in Central Oregon into a part-time or full-time job here helor and Sun Country Tours. Our natural playground draws the best of souls to our region, helping to shape an outdoor-loving community that's unlike any other. We’re passionate about the sports we do and creating a mountain experience that enhances the lives of our guests as much as our own.

We work hard together and take responsibility for the integrity of our resort to inspire a spirit that brings out the best for others and creates lasting memories for all.
** SPREAD THE STOKE
** We want soulful, enduring and thoughtful team members to join us in spreading the Mt. Bachelor stoke. Our experiences as Mt. Bachelor staff help shape who we are. In turn, those experiences enable us to share the pride and euphoria that comes from dependable snow,…