Operations + Warranty Specialist

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Operations + Warranty Specialist [Part-Time]

Location: Bend, Oregon (Onsite, 4 days/week)

Potential for a Hybrid schedule once training is successfully completed, if interested.

Hours: 25 hours/week, with potential to expand

Compensation: $19–$22 per hour, depending on experience

Hiring Timeline
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Luno is looking for a reliable, detail-oriented Operations + Warranty Coordinator to support our Bend HQ. This role is hands‑on and central to how our products move through the world — from shipping + receiving to warranty processing and Outlet/ReRoam inventory. If you enjoy physical work, love staying organized, and want to be part of a small team building something meaningful in the outdoor space, we’d love to meet you.

Interested in LUNO but not yet qualified for this position? Check out our Job Post for the Operations Coordinator Role, which will start you in a position that has opportunity to grow into this Specialist role (and beyond!).

• Communicate with and assist customers initiating warranty claims – communicating clearly and kindly, troubleshooting issues when possible, and guiding them through the process to ensure a smooth, positive experience
• Receive, check‑in, and organize inbound shipments
• Ship outgoing HQ orders (Outlet, replacements, internal shipments)
• Process warranty returns: inspect items, document condition, categorize and stage products
• Maintain an organized HQ warehouse space and restock shipping supplies
• Update and maintain Outlet + ReRoam inventory in Shopify
• Run basic weekly and monthly reports (carrier costs, returns, inventory updates)
• Monitor Ship Station queues and flag delayed orders
• Support Ops, CX, and Product teams with troubleshooting, inventory accuracy, and process improvements
• Assist with occasional HQ admin tasks and special events
• Maintain and update Operations + CX SOP + Task Management

• Experience or comfort with shipping/receiving, warehouse work, or retail back‑of‑house
• Highly reliable, punctual, and consistent in follow‑through
• Customer‑first mindset
• Strong attention to detail and accuracy
• Comfortable learning tools like Ship Station, Shopify, and Google Sheets
• Clear communicator who proactively flags issues
• Ability to safely lift 25–50 lbs and move boxes or inventory consistently.
• Team player aligned with Luno’s mission of making the outdoors more comfortable and accessible

• Onsite in Bend at least 4 days/week for shipping/receiving + RMA work
• Some hybrid‑remote admin/reporting work possible once trained
• Light warehouse + office hybrid environment
• This role requires a valid driver’s license and reliable access to a personal vehicle for occasional package pickup/drop‑off, supply runs, and other HQ needs.

• Flexible schedule, potential for hybrid‑work
• Monthly Summer Friday ‘Adventure Break’ (4 hours/month) in June–August
• Learning & Professional development stipend
• Free Luno gear + 50% family
• Partner brand pro deals
• 401(k) eligibility per plan rules
• Participation in company events, volunteering, and community initiatives

Luno designs gear that makes car camping and road travel more comfortable and accessible for everyone. As the first company dedicated exclusively to vehicle‑based camping, we’re building a new category within the outdoor industry — and we’re just getting started.

If you’re excited about meaningful work, a values‑driven culture, and a team that cares deeply about craftsmanship and customer experience, we’d love to hear from you.

Apply today and help us make the outdoors a more comfortable place.

If you’re excited to be a part of a dedicated team that helps people explore farther, sleep better, and adventure more comfortably, we’d love to hear from you.

Submit your resume directly through Linked In or by email to