Customer & Business Solutions Rep

Description

As a newly formed independent global company with a 100-year legacy, we are poised for significant growth and opportunity. You will play a role in shaping our future, strengthening customer trust, and unlocking unlimited growth potential. We are a safety-first organization, and we make our customers and employees priority.

The formal job description is below but first let me ask you a few questions:

• Are you looking to build your career with a rapidly growing pet, livestock & aquaculture nutrient manufacturer where your ideas and contributions can make a real impact from day one? We are a proud American Manufacturer.
• Do you want endless growth opportunities, clear career pathways, and the chance to advance as the company continues to expand? We offer attractive market wages and top tier benefits!
• Are you excited by joining a business on a fast track to becoming an employer of choice, where innovation and ambition are encouraged?
• Would you value working in an environment where passion for quality products, and continuous improvement drive everything we do?
• Are you ready to be part of a dynamic team? In this role, you will have full access and exposure to senior and executive leadership!

The Customer & Business Solutions Rep plays a pivotal role serving as a key operational link between sales, marketing, production, and logistics. This position is primarily focused on ensuring seamless order entry, creation of production documentation, and timely invoicing of the customer.

• Responsible for accurately entering and maintaining customer orders. This includes processing sales orders, updating shipment schedules, and tracking product movement. Precision in data handling ensures smooth coordination between departments and supports timely decision-making.
• Supports financial operations by processing invoices. This includes verifying billing accuracy, resolving discrepancies, and collaborating with finance teams to maintain clean records.
• Monitors inventory levels across production and distribution points to ensure product availability aligns with demand forecasts and shipping schedules. This includes conducting regular audits with the production teams and identifying stock discrepancies.
• Schedule with carriers to ensure timely delivery.
• Provide responsive service to internal and external customers.
• Other role responsibilities and projects assigned.

• Demonstrates a strong sense of ownership and responsibility across all areas of work, consistently following through on tasks and commitments.
• Possesses excellent interpersonal communication skills, fostering positive and professional interactions with internal teams, external partners, customers, and suppliers.
• Maintains a high level of professionalism in all interactions, with the ability to handle sensitive information and situations with discretion and confidentiality.
• Capable of working autonomously while also contributing meaningfully within team environments to achieve shared goals.
• Skilled in managing multiple priorities and tasks simultaneously, with the ability to adapt to changing demands and deadlines.
• Highly motivated and proactive, with a drive to take initiative and continuously improve.
• Applies critical thinking to problem-solving and decision-making, with a focus on identifying effective solutions and process improvements. Must be able to prioritize and problem-solve quickly.
• Detail-oriented, with strong written and verbal communication skills.
• Proficiency in Microsoft Suite products (Excel, PowerPoint, Word, Teams, etc.).

• Customer service experience.
• Manufacturing operations experience.
• Ability to collect and analyze data and problem-solve.

Rangen, LLC Inc. offers a rich and competitive benefits program, including medical, dental and vision insurance, a 401(k) with company match up to 6%, competitive PTO, Wellbeing Time, 10 company-paid holidays, and additional benefits designed to support you and your family.

Rangen, LLC Inc. is an equal-opportunity employer. Rangen, LLC considers all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.