Dispatcher​/Service Coordinator

You know great dispatching is more than filling a schedule. It's keeping customers informed, electricians productive, and the entire service operation moving forward.

• Pay: $24–$30 per hour, based on relevant experience and qualifications

• Paid time off

• Paid holidays

• 100% employer-paid medical, dental, and vision coverage for the employee, beginning after 60 days

• Dependent medical, dental, and vision coverage is available through employee payroll deductions

• Supportive working environment

• Opportunity to grow with an established electrical company as it continues building its team

• Young Electric Co. is a second‑generation, veteran‑owned and family‑operated electrical company with more than 40 years of combined experience.

• You'll play a central role in the operation by keeping service calls organized, customers informed, and electricians prepared for the work ahead.

• This is more than moving appointments around a calendar. Your judgment, communication, organization, and follow‑through will make a difference every day.

• You'll join a company that values quality, reliability, integrity, accountability, and people‑first service.

• You'll have strong team support and training, with collaboration between office and field teams to keep the operation running smoothly.

• You'll have opportunities to contribute ideas, improve processes, and help strengthen the dispatch operation.

• Young Electric Co. provides electrical services throughout the Portland Metro Area and Central Oregon, with residential, commercial, and industrial capabilities.

• As the company continues to grow its team, you'll have the opportunity to strengthen the dispatch operation and grow your career within the company.

• Location:
  
  Clackamas, Oregon

• This position is fully onsite in Clackamas, OR, with no hybrid or remote option.

• Coordinate and manage daily electrical service dispatch and technician scheduling.

• Schedule service calls based on customer needs, technician availability, location, and daily priorities.

• Keep electricians and field service technicians informed of appointments, schedule changes, and relevant job details.

• Communicate professionally with customers regarding appointments, scheduling updates, and service needs, and promptly respond to incoming customer inquiries.

• Monitor the schedule throughout the day, adjust quickly when priorities or field conditions change, and proactively follow up on outstanding estimates to help fill gaps in technicians’ schedules.

• Make sound dispatch decisions that help keep technicians productive and customers informed.

• Maintain accurate customer, appointment, scheduling, and service‑call information.

• Coordinate between customers, electricians, and internal team members to keep work moving efficiently.

• Identify scheduling conflicts and dispatch issues and work toward practical solutions.

• Take ownership of customer inquiries and outstanding‑estimate follow‑up, work to convert approved estimates into scheduled jobs, and follow through on open issues until resolved.

• Help create an organized, responsive, and professional customer experience.

• Recognize opportunities to book additional work when customers express a need. This role does not require upselling, cross‑selling, or developing technical estimates.

• Support service operations throughout the Portland Metro Area and Central Oregon.

• 1+ year of professional dispatching experience required.

• 2+ years of dispatching experience preferred.

• Strong scheduling, dispatching, organization, and time‑management skills.

• Strong customer service and telephone communication skills.

• Clear and professional verbal and written communication.

• Ab…