Member Service Representative

Description

Position:
Full-time Member Service Representative.

Provides excellent service to members by answering telephones and providing credit union product and service information. Posts transactions per member requests. Transfers phone calls as needed. Makes outbound courtesy calls to members. Cross‑sells credit union products and services, makes referrals on products and services to other team members and Mid Oregon Financial Services as appropriate.

Pleasant, friendly demeanor; excellent customer service abilities in speaking to members over the phone and making them feel comfortable; keyboarding including 10‑key; accuracy in handling transactions; ability to understand and retain detailed information on credit union products and services and offer them to members when appropriate. Ability to ask appropriate questions, provide solutions, and complete the transaction or service request to the member's satisfaction.

Starting salary:
Based on experience.

Medical, Dental, Vision, Life/Disability/AD&D, EAP, Aflac, 401(k) with matching, paid vacation/sick/float, paid volunteer hours.

As soon as possible.

Contact Center, Bend.

The work schedule is typically 8:05 a.m. to 5:05 p.m., Monday through Thursday and 9:05 a.m. to 6:05 p.m. on Fridays.

Speaking on the telephone approximately 95 % of the workday. May need to shovel snow occasionally outside the office to clear sidewalks, etc. Continuous sitting, standing, talking, and listening for extended periods of time; use of hands in repetitive tasks such as typing and writing, speaking, and hearing for interaction with members and coworkers; clarity of vision at 20 inches or less for processing member transactions and computer usage;

memory demands in recalling credit union policies, services, and state and federal regulations. Occasional lifting up to 35 pounds to move supplies or office equipment, bending, squatting, or kneeling to reach supplies on ground level, reaching above shoulder level to reach supplies overhead.

Employees work in an office environment with average noise levels impacted by computers, printers, scanners, phones, and other surrounding conversations. The credit union is located in Central Oregon and weather during the winter may impact travel. Seasonal fires may impact air quality.

Mid Oregon Federal Credit Union is committed to building a diverse and inclusive organization, providing equal employment opportunities to all employees and applicants for employment, and prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.