Customer Service Supervisor

Join to apply for the Customer Service Supervisor role at Veterinary Referral Center of Central Oregon
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As a vital member of a dynamic team, you will help deliver exceptional veterinary care through compassionate, individualized service and evidence‑based practices. Our culture values teamwork, compassion, and exceeding expectations, creating a fulfilling career in veterinary medicine.

The Customer Service Supervisor leads the client‑facing operations and call center at one of the largest veterinary hospitals in the region, a facility that welcomes over 10,000 pets annually and employs more than 125 staff members.

• Supervise, mentor, and develop the customer service team (front desk, call center, client relations).
• Manage scheduling, workload distribution, and performance evaluations.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Ensure pet owners receive timely, empathetic, and accurate communication about appointments, procedures, billing, and follow‑ups.
• Resolve escalated client concerns with professionalism and compassion.
• Implement feedback systems to measure and improve client satisfaction.

• Develop and enforce customer service policies, procedures, and best practices.
• Collaborate with medical and administrative teams to optimize patient flow and reduce wait times.
• Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores).

• Partner with leadership to align customer service initiatives with hospital goals.
• Contribute to hospital‑wide projects such as technology upgrades, workflow improvements, and community outreach.

• Medical:
  Multiple plan options with 70% coverage.
• Dental/Vision:
  Multiple plan options with 50% coverage.
• Profit sharing available for all employees.
• Tenure bonuses.
• 401(k) matching program.
• Stipends for continuing education.

Seniorities:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Other
Industry: Veterinary Services

If you are passionate about veterinary care and eager to grow with a team of like-minded professionals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family—where we go beyond expectations every day.

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