Customer Experience Representative

We are hiring a Customer Experience Representative at Roth Home
.

$20.00/hr – $22.00/hr

We work to improve our customers and employees' quality of life in a sustainable manner. We strive to be symbols of the community and better ourselves every day.

The Customer Experience Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

• Answer a high volume of incoming calls
• Convert incoming customer calls into booked service appointments
• Develop and deliver call scripts with an authentic cadence; be clear, compelling and personable
• Respond to customer requests, resolving issues and promoting the brand
• Be professional and establish customer rapport, encouraging repeat business
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company’s plan for resolving customer complaints quickly and favorably
• Maintain and update customer accounts with complete and accurate information

• Must be able to work the schedule:
  Tuesday – Saturday.
• Preferred: 2+ years’ experience in customer service with high call volume.
• Proficiency with MS Office products.
• Bilingual in English/Spanish is a plus.
• Strong communication skills and professional demeanor.
• Ability to handle high-volume calls and multitask.

• Competitive wages, bonuses, and incentives
• 90% paid Health insurance for employee
• Dental and Vision Insurance
• Employer paid $20,000 life insurance benefits
• 6 Paid Holidays
• Paid Time Off
• Opportunities for Advancement
• Company breakfasts, monthly promotions, Adidas and Columbia Sportswear employee store passes, supportive managers

We are a team of home service experts who go the extra mile for our customers. We believe in the “white glove difference” and how it makes us shine above the rest. For nearly 50 years, Roth has served our community with dignity, integrity, and the 5-star service our customers are accustomed to receiving.

What started as a small heating and cooling shop has grown into one of the largest home services fleets in Oregon. We provide comprehensive residential home services including heating, cooling, plumbing, electrical, and drain services. We are proud to employ a diverse staff of men and women with varying levels of experience, all of whom contribute to a positive company culture.

We’re looking for passionate, positive, creative individuals with a strong work ethic to join our ever-growing team.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Construction

Location: Bend, OR