Teller, Customer Service​/HelpDesk

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This position will be part-time, Monday - Friday 11:00 - 4:00 PM

The primary responsibility of Tellers is to process financial transactions for our customers. Tellers will provide frontline support to bank customers by fostering a people first banking experience by greeting all customers, answering inquiries and assisting with various customer service needs.

• Timely and accurately assist customers with daily transaction needs such as deposits, withdrawals, loan payments, cashier checks, wire transfer requests, and stop payment requests
• Identify opportunities to offer/refer additional products and services that will add value to our customer relationships
• Provide customer support around online banking, statements, credit cards, and password resets
• Balance and refill the ATM, as assigned, and process night drop and ATM deposits
• Handle and balance cash within limit authority and Cash Control Policy
• Maintain knowledge of bank products, services, policies, procedures, and regulatory compliance requirements
• Assist customers with REG E and ACH disputes
• Process account holds and customer requests for foreign currency and drafts
• Conduct customer outreach efforts to resolve non posts and return items
• Assist customers with Safe Deposit Box entry and payments
• Complete BSA/AML reports and communications as needed

• May be asked to work in New Accounts area as/if needed
• May be asked to support business development activities as needed within individual markets
• Complete required compliance and educational training
• Participate in Community First Events
• Provide exceptional customer service while remaining in Bank regulatory and legal guidelines
• May require flexibility and willingness to work and travel to various areas of retail operations

• Exceptional communication, organizational and computer skills
• Must be able to maintain strict customer confidentiality
• Work respectfully and cooperatively with all IFB Team members
• Self-directed: must be able to fulfill responsibilities of the position with minimal supervision

• A minimum of 1-year previous cash handling and customer service experience is preferred.

Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its People First and Community First motto, the Bank serves the greater Southwest Idaho and Central Oregon communities. Branch locations include McCall, New Meadows, Eagle, Ketchum, Nampa, Boise, and Bend. Idaho First Bank is a member of the FDIC and an Equal Housing Lender.

AA/Equal Opportunity Employer

Entry level

Part-time

Finance and Sales

Banking