Membership Relations Representative

Broken Top Club
, located in Bend, OR
, is pleased to announce an excellent career opportunity for a full-time Member Relations Representative
! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon
, you will contribute to a global leader in golf and community management.

$23.00 per hour

Seeking a personable, organized, and service-oriented individual to join the team as a Member Relations Representative. This position plays an essential role in creating an exceptional member experience by building meaningful relationships, encouraging participation in club activities, and serving as a trusted resource for the membership. As one of the primary points of contact for members, the Member Relations Representative will help foster a welcoming, connected, and engaging club environment.

The ideal candidate is outgoing, proactive, detail-oriented, and passionate about providing exceptional hospitality.

The club offers championship golf, dining, fitness, swimming, tennis, pickleball, and a vibrant calendar of social activities. Its mission is to provide an exceptional club experience while fostering meaningful relationships and a strong sense of community among members.

Must be flexible to work occasional evenings, weekends, and holidays based on club events and operational needs.

• Serves as a welcoming and knowledgeable point of contact for members and guests.
• Builds and maintains positive relationships with members, learning their interests, preferences, and needs.
• Assists members with general questions regarding club amenities, activities, events, and services.
• Proactively engages with members to encourage participation in social events, recreational activities, dining, and other club offerings.
• Identifies opportunities to enhance the member experience and strengthen overall member satisfaction.
• Assists in resolving member concerns professionally and promptly, coordinating with appropriate department managers when necessary.

• Works closely with the Membership Director to welcome and integrate new members into the club community.
• Assists with new member orientations, introductions, and follow-up communications.
• Helps connect new members with other members, social groups, activities, and club programs based on their interests.
• Supports member retention efforts by identifying opportunities for increased involvement and engagement.
• Maintains awareness of member feedback and communicates trends, concerns, and suggestions to management.

• Assists with promoting, coordinating, and executing member events and activities.
• Manages event reservations, RSVP lists, attendance tracking and member inquiries.
• Works with the Food and Beverage, Golf, Recreation, and other departments to ensure events are organized and communicated effectively.
• Attends and assists with club events as needed, including occasional evenings and weekends.
• Encourages participation in events and helps develop ideas for new activities that appeal to the membership.
• Gathers member feedback following events to help improve future programming.

• Assists with preparing and distributing member communications, including weekly newsletters, event announcements, club updates, and reminders.
• Maintains accurate and up-to-date information on the club's website, mobile app, and other member communication platforms, as assigned.
• Coordinates with department managers to gather information regarding upcoming activities, operational changes, and club announcements.
• Helps ensure communications are timely, accurate, professional, and consistent with the club's brand.
• Assists with creating promotional materials and supporting club marketing initiatives as needed.

• Maintains accurate member information, event records, and relevant databases.
• Assists the Membership Director with special projects, member engagement initiatives, and administrative tasks.
• Supports communication between members and club departments to ensure seamless service.
• Monitors and responds to member inquiries through phone, email, and in-person interactions.
• Assists with tracking member participation, feedback, and engagement trends.
• Performs additional duties as assigned to support club operations and member satisfaction.

This job description is…