Relationship Banker

About The Role

Relationship Bankers build meaningful, long-term client relationships by exhibiting Breakthrough Client Service Standards and providing customized solutions to help clients achieve their financial goals. This includes offering sound financial advice and often collaborating with internal Bank partners. Relationship bankers are expected to be active in the community and engage customers where and how they prefer to bank by providing education on digital and traditional solutions to achieve their banking needs.

• Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs. Makes recommendations and follows through on commitments to clients.
• Maintains direct contact with external and internal clients, delivering outstanding service in alignment with the bank’s Breakthrough Client Service Standards.
• Primary associate in the branch to open new deposit accounts and to originate consumer loans.
• Originates consumer loans and some small business loans and is actively building and maintaining a loan and deposit portfolio.
• Educates customers about the availability of services originated by internal partners such as Treasury Management services.
• Performs pro‑active outbound phone calls to current and prospective consumer and small business customers. May partner with branch Manager to do outbound business development meetings in the community.
• Develops a pipeline of prospects from in‑branch and outbound business development activities.
• Collaborates with partners across the Bank in various lines of business as well as within the branch team.
• Independently supports and resolves client issues with digital products and services.
• Supports the community, which may include events during and after business hours, weekends, volunteerism, and other forms of community sponsorship.
• Actively learns, demonstrates, and fosters our DO RIGHT TOGETHER Culture.
• Other responsibilities as assigned.

• High School Diploma or GED, required.
• 2 years of banking and/or demonstrated sales experience required.
• 2 years developing current and new client relationships, achieving sales goals, and building referral sources in banking or retail environment with client Service and cash handling experience required.
• 2 years in a lending function with loan origination and processing functions required.
• In-depth knowledge of Consumer and Business products and services.
• Demonstrated proficiency in consumer and business lending.
• Exhibits deep desire to assist clients in achieving their financial goals.
• Demonstrated proficiency in consumer lending and basic business lending skills.
• Ability to understand cash flow, financial statements, and market risk.
• Demonstrates desire and ability to build upon technology skills in various delivery channels, including online banking platforms, Bill Pay, E‑Statements, mobile banking, ATM, and business banking applications.
• Continuously working to improve communication skills, including presentation skills.
• Excellent verbal and written communication skills, including the ability to present materials to groups of people.
• Ability to do outbound calling, in person & remotely.
• Ability to lift up to 25 pounds.
• Ability to stand for extended periods of time.
• This position may require you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator… All MLOs will be required to register as an MLO complying with the SAFE Act requirements.
• This position IS NOT authorized to act as a Bank Closed‑End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed‑end transactions, and therefore this position is limited to acting as a Bank MLO for open‑end transactions (i.e., home equity lines of…