Patient Service Representative; Relief

Position: Patient Service Representative (Relief)
* Performs real time eligibility (RTE) for insurance benefits.
* Uses RTE information to accurately route scheduling requests or schedule appointments.
* Ensures authorization is linked to all appointments at the time of check in.
* Reconciles daily schedules with appointment reports.
* Responsible for addressing registration related work queue items that require resolution prior to encounter closure.
* Maintains patient access related departmental files, programs and lists.
* Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked.
* Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols.
* Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members.
* Faxing, scanning, indexing medical records into document management system.
* Opening and distributing incoming communications (mail, paper and electronic faxes).
* Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
* Supports the vision, mission, and values of the organization in all respects.
* Provides direction and assistance to patients as needed.
* Faciltates scheduling of, or arranges for interpretive services for patients as needed.
* Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
* Provides and maintains a safe environment for caregivers, patients, and guests.
* Supports the onboarding process of new caregivers to the department.
* Conducts all activities with the highest standards of professionalism and confidentiality.
* Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
* May perform additional duties of similar complexity within the organization, as required or assigned.
*
* Required:

** Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
** Preferred:
** One year of clerical support in a healthcare setting or related experience. Basic medical terminology.

** Language Skills****:
** St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon.
The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.

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