Scheduling Specialist Cancer Services

Full-Time, Days  Typical pay range: $21.86 - $29.52  Cancer Services - Bend, Oregon
** ST. CHARLES HEALTH SYSTEM
**** JOB DESCRIPTION
***
* TITLE:

** Cancer Center Scheduling Specialist     
** REPORTS TO POSITION:
** Manager of Radiation Oncology
** DEPARTMENT:
** St. Charles Cancer Center
** DATE LAST REVIEWED:
** September 2025
** OUR VISION:
** Creating America’s healthiest community, together
** OUR MISSION:
** In the spirit of love and compassion, better health, better care, better value
** OUR VALUES:
** Accountability, Caring and Teamwork
** DEPARTMENTAL

SUMMARY:

** In this vital role, you’ll be at the heart of patient care—coordinating treatment schedules with precision, while supporting a collaborative and mission-driven clinical environment. At the core of our practice is teamwork. You’ll work closely with radiation oncologists, nurses, therapists, physicists, and administrative staff to ensure seamless scheduling that prioritizes patient care and comfort.

Your role is more than logistics—it’s about connection, communication, and contributing to a greater purpose.
The Cancer Center rles Health System is a comprehensive cancer center that provides holistic care to our patients.  The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship and other supportive care treatments

All of our staff support our patients in the various stages of their treatments.
*
* POSITION OVERVIEW:

*** Coordinate and manage daily department schedules for five radiation oncologists and four physical therapists with efficiency and empathy
* Collaborate with multidisciplinary team members to ensure accurate and timely appointment setting
* Serve as a key point of contact for patients, providing clarity and support during a critical time in their care journey
* Support the overall flow of the radiation oncology department through proactive problem-solving and communication
* Work in a fast-paced, patient-centered environment where your organizational skills make a real impact

This position does not directly supervise any other Caregivers.
** ESSENTIAL FUNCTIONS AND DUTIES:
** Schedules inpatient/outpatient procedures and appointments as ordered by the patient’s physician or authorized designee.
Schedules multiple appointment types including:  New patient visits, radiation therapy services, physician referrals, imaging studies, and other procedures.  Coordinates patient care with outside facilities.

Demonstrates excellent customer service skills and handles high volume of calls.

Understands medical terminology and procedures.

Responsible for communicating pertinent information related to procedures.
Accurately process written orders, enters appointments into scheduling system.  Prioritizes work to ensure all details are addressed and proper documentation is input into system.

Responsible for accurate patient registration.  Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits. Processes payment accurately, and completes daily deposits.  Understands how to perform RTE (real time eligibility) for insurance benefits.  Assists with prior authorization when needed.

Retrieves and scans patient records and forms into appropriate EMR systems.

Prepares physician reports and correspondence.

Responsible for accurate charge entry and performs review of charges.

May be required to cover responsibilities in Bend and Redmond sites.

Assists with special projects as needed.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP
- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of…