Pharmacy Client Operations Manager

Pharmacy Client Operations Manager

Work from home within Oregon, Idaho or Utah

Every day, Cambia’s dedicated team of Pharmacy Client Operations Managers are living our mission to make health care easier and lives better. As a member of the Pharmacy Services team, our Pharmacy Client Operations Managers oversees pharmacy operations sales support functions necessary to sales productivity. These include pharmacy sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation of pharmacy benefits, programs and products.

Identify areas and processes for improvement which will directly enhance the customer experience and driving those improvements through implementation. Responsible for the productivity, efficiency, and effectiveness of the assigned sales organization. The position reports to the Associate Director, Pharmacy Client Operations and assists the following teams:
Pharmacy Initiatives and Market Solutions, Clinical Client Pharmacy Services, and Sales and Account Management Teams. The position works closely with all internal stakeholders and cross-functional partners to ensure the appropriate objectives and priorities are enabled within the sales organization supported – all in service of making our members’ health journeys easier.

Are you ready to leverage your pharmacy expertise in a role that combines strategic planning, cross-functional collaboration, and meaningful impact? Are you driven by the mission to transform healthcare delivery through innovative pharmacy operations and client service excellence? Then this role may be the perfect fit.

• Bachelor’s Degree in Business and/or Marketing or an Associate’s Degree in Business or Marketing
• Additionally, 4+ years of experience in the pharmacy managed care setting or as a pharmacy technician in a retail, hospital, or other licensed pharmacy setting; or equivalent combination of education and experience in a related field
• Certified pharmacy technician preferred

• Demonstrated knowledge of claims processing systems, Cambia systems (medical claims, prior authorization, PBM vendor systems), MS Office products, and other corporate software; ability to implement and support RFP data management solutions
• Comprehensive knowledge of health insurance and pharmacy benefits, including medical terminology, pharmaceutical products (orals, injectables, infusion products, chemotherapy), and healthcare coding systems (ICD-10, CPT, HCPCS); thorough understanding of sales processes, terminology, operational flow, and data requirements
• Ability to analyze and review statistical data, prepare reports, and write concise, relevant communications
• Demonstrated ability to lead all sales and account management operations, implementation, and activities within pharmacy; ability to educate customers, brokers, and members on pharmacy products
• Demonstrated ability to assist with the proposal process and consistently manage and coordinate the production of high-quality initial proposal materials
• Demonstrated ability to collaborate with individuals, teams, and cross-functional partners; effectively manage interdepartmental communications and communication processes
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
• Ability to manage multiple complex projects simultaneously, including serving as product owner, project manager, and trainer for new and existing systems and products
• Demonstrated analytical ability to identify problems, develop solutions, and implement chosen courses of action; aptitude in process improvement and innovation
• Ability to seamlessly and effectively onboard and integrate new pharmacy clients, programs, and products
• Ability to work well under pressure and meet tight timelines while maintaining quality standards

• Works closely with sales management to inspect sales…