Client Care Coordinator

Status:
Part-Time (Approximately 20 hours/week)

At Shepherds House Ministries our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change.

Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing.

We are seeking a passionate and mission-driven Client Care Coordinator to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work.

The Client Care Coordinator is accountable for building trusting relationships with residents and helping them navigate healthcare, overcome barriers to care, and make progress toward their individual health goals. Working under the supervision of the RN Supervisor, this role provides consistent, person-centered support through health education, advocacy, resource navigation, and care coordination while maintaining appropriate professional and clinical boundaries.

• Mission & Values: Demonstrate SHM’s mission and values through honesty, compassion, grace, community and stewardship.
• Growth & Accountability: Maintain a teachable spirit, receive feedback with humility, take ownership of responsibilities, and pursue opportunities to learn and grow.
• Collaboration & Culture: Work collaboratively across teams to strengthen SHM’s ministry, contribute to a healthy workplace culture, and proactively bring forward ideas, concerns, and opportunities for improvement.

• Build trusting, respectful relationships with shelter residents through consistent, nonjudgmental, trauma-informed, and person-centered engagement.
• Help residents identify healthcare needs and goals and connect with appropriate medical, behavioral health, substance use, dental, vision, and other supportive services.
• Support residents with scheduling, preparing for, attending, and following up on healthcare appointments, hospital visits, referrals, and recommended services.
• Help residents navigate healthcare systems and overcome barriers related to insurance, benefits, transportation, medical records, identification, pharmacy access, and other basic needs.
• Coordinate communication and services among residents, shelter staff, healthcare providers, and community partners while maintaining appropriate confidentiality.
• Help residents understand healthcare information, prepare questions for providers, and reinforce health and wellness education provided by licensed professionals.
• Identify and promptly communicate observable health, safety, medication, behavioral health, or other concerns to the RN Supervisor or appropriate healthcare professional.
• Connect residents with preventive care, behavioral health, substance use treatment, harm-reduction, overdose-prevention, and other community resources as appropriate.
• Maintain accurate and timely documentation of resident contacts, referrals, services, follow-up activities, and applicable program outcomes.
• Collaborate with nurses, case managers, peer support staff, shelter staff, healthcare providers, and community partners while maintaining professional boundaries and working within the role’s established non-clinical scope.

• High school diploma or equivalent.
• Completion of a recognized Peer Support…