Centralized Scheduler

Pay range: $22.30 - $30.11 per hour, based on experience, in addition to shift differentials.
This full-time position comes with a comprehensive benefits plan that includes medical, dental, vision, a 403(b) retirement plan, and Earned Time Off (ETO).

Centralized Scheduler

Patient Access Services Supervisor

Patient Access Services

9/25/2017

Creating America’s healthiest community, together

In the spirit of love and compassion, better health, better care, better value

Accountability, Caring and Teamwork

The Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided. Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling.

The Centralized Scheduler schedules appointments for diagnostic exams and procedures, to include entering the appropriate diagnostic testing order and demographics. The Centralized Scheduler works directly with patients, physician offices, other hospital departments and facilities to ensure patients accurately scheduled for procedures in a time manner. This position does not directly supervise any other caregivers.

Pre-registers the patient in the registration system utilizing the scheduling system, accurately collects patient demographics, insurance information and collects required co-pay/deposits

Contacts patients and pre registers patients in registration system following specific registration criteria, schedules patient from physician orders as outlined by department standards

Selects correct procedures and properly selects procedure from templates and inputs information into system.

Researches and communicates with other departments to assure procedures are scheduled correctly when in question.

Solves practical problems, uses department resources to determine how to schedule.

General knowledge of medical terminology and procedures, accurately process written orders and enters appointments into scheduling system

Handles a large volume of incoming calls and multiple line system. Demonstrates excellent customer service, ensuring all patient calls are handled in a professional and expedient fashion, required to meet department standards for handling calls.

Maintains the flow of communication between departments, directs patients and physicians to correct department for procedures not scheduled in Centralized Scheduling.

Prioritizes work based upon level of urgency, review order to ensure all details are addressed and proper documentation is input into system

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP
- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

Required:

High school diploma or GED.

Pref…