Oxford Hotel Bend - Front Desk Supervisor

Position: The Oxford Hotel Bend - Front Desk Supervisor

The Oxford Hotel Bend - Front Desk Supervisor

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Oxford Collection Hotels provided pay range

This range is provided by Oxford Collection Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $26.00/hr

At The Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for a passionate, guest-focused individual to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY

The Front Desk Supervisor at one of Oxford's Four-Diamond, luxury boutique-style hotels ensures seamless front desk operations and delivers exceptional service. This position assists in overseeing the front desk team, ensuring exceptional guest experiences, handling escalated guest concerns with professionalism, and supporting the training, scheduling, and performance of Guest Experience Representatives and Valet/Bellman team. The Front Desk Supervisor plays a crucial role in striving to meet and exceed Four-Diamond/Forbes service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL

DUTIES & RESPONSIBILITIES

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service, upholding the Oxford Collection of hotels standards and culture at all times.

Guest Relations (50%)

• Welcome guests with a polished and professional demeanor, overseeing processes to ensure a smooth check-in and check-out process.
• Provide detailed information about the hotel, its amenities, and expert-level local recommendations.
• Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times.
• Offer upgrades, amenities, and special services to enhance guest experiences, anticipating guest needs and delivering personalized, luxury-level service.
• Coordinate with bell staff and Valet for transportation needs, luggage assistance, and special requests.
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery and service gestures consistent with Forbes service standards.
• Maintain knowledge of VIP guests, repeat visitors, and special accommodations.
• Ensure seamless coordination with housekeeping, Valet, Bell staff, and food & beverage teams for guest requests.
• Remain available to guests at all times at the front desk and coordinate frequently with housekeeping, maintenance, and bistro staff to ensure smooth operations and guest satisfaction.

Administration (20%)

• Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system.
• Assist in implementation of company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members.
• Review billing disputes and adjustments, ensuring accuracy and guest satisfaction.
• Maintain thorough knowledge of hotel promotions, special events, and seasonal offerings.

Leadership & Supervision (20%)

• Serve…