Workforce Management Solutions Architect - UKG

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation- partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (e.g., Infor, UKG, Legion), strong understanding of forecasting and scheduling concepts, and the technical fluency to translate business needs into scalable, well-governed solutions.

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.

• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the "right" functional approach (process + platform configuration) with clear tradeoffs and decision rationale.

• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.

• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.

• Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how "what-if" analysis is performed).

• Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations)

• Own functional delivery. This includes configuring and customizing vendor applications to meet business needs.

• Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.

• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.

• Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.

• Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted.

• Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancement. Encourages product innovation and alternative ways of approaching business.

• Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions.

• Accountable for the health of the product.

• Challenges partners to think differently regarding WFM business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions.

• Provides strategic direction and guidance to product team and…