Manager, Data Protection Analysts; Americas

About the Role

Join Cyberhaven’s growing Professional & Managed Services team as the Manager of our Americas Data Protection Analyst team. You’ll lead, scale, and develop a team of analysts who investigate insider-threat signals and endpoint forensics, analyze data-security incidents, surface risk across customer environments, and deliver incident-response documentation and project work. You’ll set the standard for how our customers operationalize Cyberhaven’s Data Detection & Response platform to reduce data loss.

We’re looking for a hands-on leader with deep data protection expertise and a client-first mindset, who can build a high-performing team in a fast-paced, high-growth environment and partner closely with customer security and operations teams. This role reports to the Director of Professional Services.

What You’ll Do

Lead, coach, and develop a team of Data Protection Analysts in the Americas, setting clear goals, giving regular feedback, and building career paths

Recruit, hire, and onboard analysts, and build the team structure, processes, and capacity plans needed to scale with customer growth

Own the quality, consistency, and timeliness of the team’s work across customer engagements, including incident analysis, policy and dataset tuning, forensic investigations, and executive reporting

Establish and maintain playbooks, templates, and best practices for incident investigation, noise and false-positive reduction, and incident-response workflows

Define and track team KPIs (such as response times, customer satisfaction, and risk-reduction outcomes) and report on them to leadership

Serve as an escalation point for complex investigations and a trusted advisor to customer security leaders (CISOs, SOC managers, and insider risk teams)

Partner with clients to develop incident response workflows that map to their security objectives and policies, and guide the team as customers’ data risk strategies mature

Present formal summaries, trend analyses, and realized-value readouts to both technical and non-technical audiences, including executives

Stay current on external DLP, Insider Risk, and CASB market trends, and use those insights to shape team strategy and demonstrate customer value

Collaborate with Cyberhaven’s Product and Development teams to relay customer and analyst feedback, drive requirements, and develop innovative strategies for monitoring and preventing data loss

Work with Sales, Customer Success, and Support to ensure smooth handoffs and consistent customer experiences

Work with Service leaders in other regions to align methodologies, share learnings, and operate as one global team

Who You Are

7+ years of experience working with data protection products, including 2+ years leading or managing technical teams (security analysts, consultants, or managed services)

Proven track record of hiring, developing, and retaining high-performing technical talent, and of scaling a team through growth

Deep expertise in DLP, Insider Threat, and CASB solutions, with familiarity with SIEM/SOAR integrations (including those adjacent to Cyberhaven)

Experience advising on security issues affecting data protection and insider risk, both accidental and malicious

Strong understanding of endpoint protection best practices and of macOS, Linux, and Windows environments

Knowledge of security controls for handling sensitive data types

Experience overseeing technical analysis and the documentation and project management aspects of incident response for data security issues

Familiarity with cloud apps and services; passion for cloud technologies

Familiarity with AI tools such as Claude, Codex and building and developing agents

Experience operating in a SaaS, services, or managed-services delivery model, including…