Language Access Services Supervisor

The Language Access Services (LAS) Supervisor is responsible for managing the daily operations of Mosaic’s language access program and providing direct supervision to staff interpreters and contracted vendors. This role ensures the effective utilization of interpreter resources across all locations and service lines and serves as the organization’s primary point of contact for interpreting and communication access services. The LAS Supervisor leads a collaborative, inclusive, and supportive team culture while ensuring high-quality, culturally and linguistically appropriate services for patients, families, caregivers, and employees.

Key responsibilities include overseeing interpreter scheduling; maintaining compliance with state and federal regulations; managing vendor performance; developing and delivering policies, procedures, and training; and supporting translation workflows and vital document accessibility. This is a leadership role that balances operational management, staff development, quality assurance, continuous improvement and occasional interpreting to ensure equitable access to care and an exceptional patient experience.

Operations & Supervision

• Supervises daily operations of Language Access Services across all locations.
• Supervises Language Access Specialists and ensures adherence to professional standards and the Interpreter Code of Ethics.
• Oversees scheduling of staff and contracted interpreters for Deaf, hard of hearing, and other patients requiring interpretation and communication access, including the prioritization of available resources.
• Provides relief interpreting services as needed (in-person, telephonic, and video).

• Conducts quality assurance activities, including shadowing interpreters, auditing vendor performance, monitoring compliance with contracts and regulatory requirements and language access services data.
• Reviews Safety Zone reports related to language access and develops corrective action plans.
• Ensures completion of internal and external reporting requirements (e.g., Meaningful Language Access reports, chart audits).
• Stays current with state and federal regulatory requirements and ensures organizational compliance.

• Develops and maintains standards, systems, procedures, and training materials for stakeholders.
• Coordinates and delivers language access-related training (e.g., interpreter equipment use, healthcare interpreting best practices, VRI/telephonic technology) including New Employee Orientation content.
• Trains interpreters in accordance with the National Standards of Practice for Interpreters in Health Care and assist them in obtaining or maintaining healthcare interpreting credentials.
• Obtains credentials needed to train healthcare interpreters in-house.
• Drafts, updates, and disseminates Language Access policies, procedures, and how-to documents.

• Maintains vendor relationships, including evaluation of service delivery, contract compliance, and makes recommendations for new or revised agreements.
• Assists in development and oversight of the Language Access budget and resource planning.
• May assist with grant applications or grant oversight.

• Collaborates with stakeholders to ensure vital documents and notifications are available in required languages.
• Oversees and/or manages translation workflows, including outsourced translation projects in cooperation with Communications team.
• Translates or proofreads materials within skill set.

• Provides guidance on best practices for culturally and linguistically appropriate services.
• Represents the Language Access Services department with external partners, networks, and healthcare organizations.
• Leads special projects and initiatives as assigned.
• Partners with the Director on strategic planning for service expansion, system improvements, and vendor contracting.

• Supervises performance of direct reports, conducts monthly meetups, and provides real-time and consistent
• Ensures accountability of team, including but not limited to adherence…