Multi-Unit Team Leader

Overview

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We are committed to a high performing, connected culture where everyone feels like they belong. We are pursuing Block Next, a long-term strategy focused on innovation, client experience, and sustainable growth.

We are curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day – You will provide leadership over three H&R Block tax offices. You will lead customer-centric teams to accelerate seasonal tax business, deliver an outstanding client experience, and achieve office growth objectives. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season and transition to full-time from January to April, including evening and weekend hours as needed.

This role is in-person and not remote.

• Provide leadership over three H&R Block tax offices and the associated customer-centric teams
• Lead and develop associates, deliver an outstanding client experience, and achieve office growth objectives for three offices
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and community involvement
• Assist DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and resolve associate issues in collaboration with the Associate Relations Center
• Build an engaging team environment across all offices through training and coaching
• Lead daily team meetings and communicate essential information to tax office associates
• Travel between offices as required
• Prepare tax returns as needed, after completing the required Tax Course or Knowledge Assessment*

• People management experience with ability to grow and develop associates
• Aptitude for executing growth plans and fostering a growth-oriented culture
• Strong decision-making and judgment in a fast-paced environment
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

We invest in our people and their total well-being. Our benefits support health, wellbeing, and financial wellness, including:

• Employee Assistance Program with Health Advocate
• Better You wellbeing program
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility required)
• Check available benefits at

We are committed to a Connected Culture where trust, care, and connections help everyone belong. You will be part of an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who support each other. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Note
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Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

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Job reference: #28896