Field Service Leader - Defense

The Field Services Manager for Defense & Offshore is a strategic leadership position responsible for the total lifecycle performance of field service operations within high-stakes, mission-critical environments. You will serve as a key member of the Defense & Offshore leadership team, balancing operational execution with business growth. You are the architect of our service strategy—integrating technical excellence in Installation & Commissioning (I&C) with data-driven insights from our digital tools to drive customer loyalty, operational profitability, and long-term business strategy.

Essential Responsibilities:

• Strategic Leadership & Business Partnership:
  Act as a core member of the Defense & Offshore leadership team. Influence regional business strategy by providing actionable insights on field performance, identifying risk, and highlighting opportunities for service growth.
• Operational Execution (I&C, Warranty & Interventions):
  Support the end-to-end execution of field service activities. Ensure seamless delivery of complex I&C projects, rapid response to warranty claims, and effective site interventions.
• Cross Functional Stakeholder Management:
  Serve as the internal bridge between field operations, program management, regional leadership, and digital/IT teams. Synchronize maintenance strategies with shifting internal priorities, ensuring that field service execution is perfectly aligned with project milestones, contractual commitments, and resource availability while proactively navigating complex site-access and logistical constraints. Align field operations with contractual obligations and commercial milestones to ensure high customer satisfaction (NPS) and project profitability.
• Safety & Regulatory Compliance:
  Enforce safety protocols tailored to offshore/maritime environments, ensuring full compliance with both organizational EHS standards and site-specific safety mandates.
• Resource & Workforce Management:
  Manage field service engineering staff, ensuring they are properly certified, equipped, and trained to operate in offshore and restricted defense environments.
• Capacity Planning:
  Lead the S&OP process for the Field Service team, synchronizing technical resource availability with the sales pipeline. Balance short-term emergency dispatch needs against long-term I&C project schedules to maximize billable utilization.
• Commercial & Tendering Excellence:
  Partner with the ITO (Inquiry to Order) and Sales teams to lead the tendering process for I&C proposals. Ensure technical scope, logistical complexities, and resource requirements are accurately captured and priced to protect margins while meeting customer technical expectations.
• Service Max Champion & Digital Integration:
  Act as the primary subject matter expert and advocate for Service Max. Strive for 100% data accuracy for all installed base assets, manage case life cycles, and optimize dispatch workflows to improve FSE utilization.

Minimum Qualifications:

• Experience:
  
  12+ years of service management experience in the Defense, Offshore, or Maritime sectors.
• People Leadership: 2+ years of demonstrated success leading teams of 50+ in remote or high-press environments.
• Leadership Presence: 2+ years' experience operating as a key leader within a matrixed organization, capable of managing competing priorities across multiple functional departments (Service, Sales, Finance, Legal).
• Operational Planning: 5+ years' experience in demonstrated experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-intensive environment.
• Digital Proficiency: 5+ years' expertise in Service Max or similar Field Service Management (FSM) tools; proven experience in managing Installed Base…