Service Manager, Preventative Maintenance

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Manager, Preventative Maintenance based in United States.

We are seeking an experienced service leader to oversee and scale preventive maintenance programs for advanced cooling equipment deployed across the U.S. market. In this role, you will own PM strategy, contract delivery, renewal performance, field execution quality, and long-term equipment reliability. You will lead distributed field teams and service partners, ensuring maintenance activities meet technical, safety, quality, and warranty standards.

Working closely with corrective maintenance teams and Engineering, you will use operational data to identify recurring issues and improve equipment performance. This is a hands‑on leadership opportunity in a fast‑paced, innovation‑driven environment focused on sustainable cooling solutions for data centers and commercial buildings.

• Own preventive maintenance standards, task lists, schedules, and documentation for equipment deployed across the U.S.
• Define maintenance scopes, service frequencies, and acceptance criteria, ensuring alignment with equipment design limits and warranty requirements.
• Develop and manage tiered preventive maintenance offerings, contract delivery processes, and renewal strategies.
• Monitor PM compliance, document findings, and ensure required follow‑up actions are completed.
• Lead U.S. preventive maintenance teams and approved service partners, maintaining consistent service delivery across distributed locations.
• Enforce safety, professional conduct, and quality standards across all field activities.
• Ensure maintenance work is properly documented, reported, and closed out in accordance with established procedures.
• Drive continuous improvement through field data analysis, performance trends, and operational feedback.
• Support the recruitment, training, and development of service personnel.
• Ensure service requests are handled promptly and according to operational priorities and customer needs.
• Oversee service call workflows, including timely triage, dispatch coordination, and resolution in line with SLA expectations.
• Establish standards for service call documentation, root‑cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing.
• Coordinate with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events.
• Work with corrective maintenance teams when deficiencies are identified during preventive maintenance activities.
• Ensure PM records provide appropriate support for warranty compliance and claim defense.
• Identify early equipment failure trends and elevate relevant issues to Engineering.
• Analyze service call trends to identify recurring problems, recommend preventive actions, and inform updates to maintenance scopes and reliability strategies.
• Own U.S. preventive maintenance performance indicators, including contract fulfillment, SLA compliance, reduction in repeat deficiencies, and customer satisfaction.
• Provide regular performance updates and reporting to the Director of Service.

• At least 8 years of management experience.
• At least 5 years of technical experience in data center cooling, HVAC, or a closely related field.
• Proven experience building, implementing, and scaling preventive maintenance programs.
• Demonstrated ability to lead and coordinate distributed field teams.
• Strong technical understanding of chillers, coolant distribution units (CDUs), hydronic systems, and controls.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, with the ability to use these tools for…