Brand; Account) Associate

Creator Match builds creator programs for the fastest-growing Tech Brands in the world.

Trusted by the world's largest AI & tech brands, including Lovable, Notion, Zapier, Wispr Flow, Gamma, Gusto and more. We've also paid out millions to Tech/B2B Creators.

Who we are:

A full-stack creator marketing agency (brand-side, not talent-side) that helps with end-to-end strategy through execution.

• Short-form creator partnerships (Linked In, Instagram, Tik Tok, Twitter/X, You Tube Shorts)
• Long-form creator partnerships (You Tube, Newsletter)
• Paid media (influencer whitelisting + boosting)
• Brand trips and IRL events
• Influencer gifting

Creator Match is seeking an Account Associate to support the execution of client-facing account management responsibilities across assigned brand partners.

The Account Associate works directly with Account Managers to ensure client communication, onboarding, campaign documentation, reporting, and follow-up activities are executed accurately and consistently.

The Account Manager retains accountability for the client relationship, campaign strategy, account health, and overall client success. The Account Associate serves as the primary execution partner, turning account priorities and decisions into completed actions.

The Account Associate supports the Account Manager throughout the client lifecycle, from onboarding and campaign kickoff through execution, reporting, and campaign wrap-up.

This role is responsible for managing client-side administrative and communication workflows, preparing campaign materials, coordinating client feedback, maintaining account documentation, and supporting recurring client updates.

The Account Associate is expected to independently execute assigned client-facing responsibilities while escalating strategic, commercial, or relationship-sensitive decisions to the Account Manager.

• Client Communication & Support Support day-to-day client communication across assigned accounts.
• Draft and send approved client updates, follow-ups, reminders, and meeting recaps.
• Track open client questions, approvals, decisions, and outstanding action items.
• Ensure clients receive clear communication regarding next steps, timelines, and deliverables.
• Collect and organize client feedback for the appropriate internal teams.
• Identify communication gaps or unresolved requests and elevate when needed.
• Maintain professional, responsive, and accurate communication.
• Support Account Managers in delivering a consistent client experience.

• Prepare and send client intake forms and related onboarding materials.
• Review intake responses and flag missing or incomplete information.
• Prepare campaign kickoff agendas, presentation materials, and supporting documentation.
• Attend kickoff meetings and capture key decisions, action items, and follow-ups.
• Send post-kickoff recaps outlining decisions, open questions, and next steps.
• Support development of campaign briefs based on client goals and requirements.
• Collect client feedback on briefs and coordinate approved revisions.
• Schedule product onboarding sessions and request necessary product access.
• Ensure onboarding information is documented and shared with relevant internal teams.

• Translate Account Manager direction into organized client-side tasks and follow-ups.
• Track client approvals, outstanding requests, and dependencies affecting campaign progress.
• Coordinate the collection and consolidation of client feedback on creator sourcing and content.
• Confirm feedback is clear and actionable before routing it to creator-side teams.
• Follow up with clients on missing information, overdue decisions, and…