RN Manager Orthopedics Ambulatory

Overview

The Clinical Nurse Manager of Orthopedics is a key clinical leader for St. Charles Ambulatory Care and is responsible for the quality of care delivered by nurses, techs and medical assistants in orthopedics. Under the direction of the Ambulatory Care CNO and the Director of Ambulatory Care Nursing, the nurse manager works in partnership with the Administrative Director and the Clinical Division Director of Orthopedics, Neurosurgery & Physiatry and collaborates with the clinic operational managers.

The nurse manager is responsible for ensuring that nurses, techs and medical assistants maintain core competencies, including practice-based learning and improvement; patient care skills; systems-based practice; medical knowledge; interpersonal and communication skills; and professionalism. This leader participates in the orthopedic division annual budget process and considers the financial impact when making clinical decisions. The nurse manager is accountable for the clinic and care team quality, development, implementation, evaluation, and improvement of clinical pathways and the team-based model of care.

They are responsible for standardizing clinical practices and workflow efficiencies across all orthopedic clinics. The nurse manager may provide nursing services directly to the patients of the Orthopedics, Neurosurgery & Physiatry Division. This position directly manages the Orthopedic MA Supervisor and the Orthopedic Tech Supervisor.

• Achieves top percentile ranking in surveys of patient experience, with particular emphasis on dimensions of patients’ experiences with clinical teams.
• Advances the roles of patients as partners in care through systematic implementation of Shared Decision-making Models.
• Promotes and models evidence-based practices in all clinical care.
• Helps design and implement standard workflows (e.g., rooming standards, non-stocked medication protocols, universal crash carts).
• Leads the development of streamlined cost-effective systems for the management of medications and medical supplies.
• Systematically implements standards of clinical practice that meet or exceed the standards for processes of care of major professional nursing societies appropriate for ambulatory care.
• Achieves top percentile ranking on surveys of professional and caregiver engagement and resilience.
• Ensures that every caregiver is working at the top of their potential and scope of practice.
• Conducts annual check-ins with direct reports to ensure the completion of performance conversations for each nurse, medical assistant, and tech.
• Oversees ongoing education, training, and development of clinical staff from onboarding through tenure rles.
• Assists with planning, design, development, and implementation of a Quality & Patient Safety Program in collaboration with the ambulatory care nursing quality, risk and patient safety team.
• Creates a healing environment that supports all aspects of care and respects the wholeness of the individual.
• Facilitates the growth and development of a culturally competent team in the provision of care to diverse patients and families.
• Responsible for budget development, regular monitoring, accountability and meeting all operational targets for areas within span of control.
• Hires, directs, coaches, and monitors the performance of direct reports to maintain a high-performance team with clear role definitions and expectations.
• Monitors and ensures compliance and safety requirements for all direct reports; implements organizational safety directives and goals.
• Delivers customer service that promotes goodwill, timeliness, efficiency, and accuracy; ensures safe and evidence-based ambulatory care.
• Collaborates with teams to review processes and identify opportunities for improvement using Lean principles and tools.
• Supports the organization’s vision, mission, and values; champions Lean continuous improvement.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Performs duties with professionalism and confidentiality; complies with laws, regulations, policies, and procedures and supports integrity efforts.
• May perform additional duties of similar…