Consumer Sales Representative-Retail

Consumer Sales Representative – Retail | TDS Telecommunications LLC

Work Location: 63090 Sherman Rd, Bend, OR 97701

Type of Position: Full Time – 40 Hours per Week

Hourly Rate: $20.38/hour with UNCAPPED commission

Hours: 8:00 AM – 5:00 PM (NO WEEKENDS!)

Lunch/Breaks: 60‑minute lunch and two 15‑minute paid breaks

Sign on Bonus: $2,500

What does a day in the life of a Consumer Sales Representative – Retail look like? You’ll start by getting logged into the systems before unlocking the store doors, then depending on the store traffic, you’ll initiate your day by welcoming customers either in person or over the phone. During customer interactions, your primary focus is to address their initial inquiries with a positive demeanor, displaying empathy when necessary.

These interactions will include a variety of customer queries, including questions about new or existing services, troubleshooting issues, or inquiries about our fiber construction. You will be expected to utilize the provided tools effectively to retain customers and boost revenue by promoting additional services. While daily tasks may vary, you will generally spend more time on call then assisting customers in person at the store.

• Medical, Dental, Vision coverage starting on day 1 of employment
• Excellent 401k plan (100% matching on 3%, 40% matching on 2%)
• 3 weeks of vacation and 2 weeks of sick time per year – 5 weeks of PTO
• Discounts on TDS services
• Tuition assistance after working with TDS for 1 year
• Opportunity to earn a spot on our 5‑day Elite Seller trip to a tropical destination
• $175 additional payments during the first 2 months of employment

• Deliver Sales & Retention Results through Providing Exceptional Customer Service:
  Exceed or Meet Monthly Sales Goals of Strategic Products such as Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings through face‑to‑face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
• Moves/Adds/Changes/Disconnect Inquiries:
  Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative‑Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
• Cash Management Procedures – Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
• Resolves construction related issues in specific markets by creating and completing Triage tickets.
• Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers’ needs.
• Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
• Special Projects as assigned by Supervisor.

• 1+ years’ experience in a sales or customer service role
• 2+ years’ computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

• Experience in a fast‑paced environment managing multiple tasks
• Experience working with detailed data
• Ability to meet or exceed sales goals
• Demonstrate strong negotiation, selling and…