Program Manager; Navigation Center

Salary Range: $62,500.00 To $70,000.00 Annually

Status:
Full-Time, Exempt

Benefits:
Competitive Salary, 401(k), Health Insurance, Generous Paid Time Off

At the Lighthouse Navigation Center our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change.

Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing.

We are seeking a passionate and mission-driven Program Manager to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work.

The Program Manager oversees the Case Management and Peer Support teams, ensuring the delivery of compassionate, participant-centered services that promote stability, recovery, and pathways to permanent housing. Through effective leadership, program development, and community partnerships, this role fosters a safe, supportive environment aligned with the mission and values of Shepherd’s House Ministries.

• Mission & Values: Demonstrate SHM’s mission and values through honesty, compassion, grace, community and stewardship.
• Growth & Accountability: Maintain a teachable spirit, receive feedback with humility, take ownership of responsibilities, and pursue opportunities to learn and grow.
• Collaboration & Culture: Work collaboratively across teams to strengthen SHM’s ministry, contribute to a healthy workplace culture, and proactively bring forward ideas, concerns, and opportunities for improvement.

• Program Oversight:
  Oversee the daily operations of Navigation Services, ensuring effective, compassionate, and participant-centered case management and peer support services.
• Team Leadership:
  Supervise, coach, develop, and evaluate Case Managers and Peer Support Specialists, fostering accountability, collaboration, and professional growth.
• Service Coordination:
  Oversee individualized service planning, case management, recovery support, housing navigation, and transition planning to promote participant stability and long-term success.
• Program Development:
  Develop, implement, and continuously improve programs and services that address participant needs and support pathways to recovery, stability, and permanent housing.
• Community Partnerships:
  Build and maintain relationships with healthcare providers, government agencies, nonprofit organizations, and community partners to expand participant resources and services.
• Participant Safety:
  Promote a safe, welcoming, and low-barrier environment while responding appropriately to crises, behavioral concerns, emergencies, and safety incidents.
• Program Compliance:
  Ensure adherence to organizational policies, confidentiality standards, mandatory reporting requirements, grant obligations, and applicable regulations.
• Performance & Outcomes:
  Monitor participant progress, program effectiveness, service delivery, and outcomes to identify opportunities for improvement.
• Staffing & Operations:
  Coordinate employee scheduling, staffing coverage, required trainings, documentation, and administrative responsibilities to support consistent program operations.
• Financial Stewardship:
  Collaborate with leadership and Finance to support responsible budgeting, purchasing, resource management, and operational efficiency.