Remedy Developer

The Remedy Developer is responsible for designing, developing, customizing, and supporting Remedy applications in a highly dynamic environment.

This role requires hands-on expertise with Remedy development, integration capabilities, scripting, and data management.

The developer will work closely with cross-functional teams to gather requirements, build new features, support customizations, and ensure the stability and performance of the Remedy platform.

• Design, develop, and implement Remedy applications within a highly customized environment.
• Collaborate with business stakeholders and IT teams to gather, analyze, and document requirements for enhancements and new features.
• Customize Remedy applications using workflows, scripting, UI policies, and configuration tools.
• Build integrations between Remedy and external systems using REST/SOAP APIs, scripts, and middleware.
• Perform unit testing and support user acceptance testing to ensure solution quality.
• Create and maintain technical documentation, including workflow diagrams, design specifications, and data models.
• Provide technical support for Remedy applications and resolve platform issues.
• Monitor and stay updated on Remedy system upgrades, new features, and best practices.
• Support ongoing maintenance activities, troubleshooting, and issue resolution.

• 4+ years of hands-on experience as a Remedy Developer.
• Strong knowledge of Remedy development including Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, Import Sets, Transform Maps, and Web Services.
• Experience developing Remedy integrations using REST, SOAP, or other integration methods.
• Proficiency in PL/SQL, stored procedure development, and performance tuning.
• Experience working with Oracle databases.
• Experience writing Linux shell scripts and Python scripts.
• Experience with Linux operating systems.
• Familiarity with the Remedy upgrade process and resolving post-upgrade issues.
• Strong analytical and problem-solving skills, with the ability to work independently or in team settings.
• Strong communication and documentation skills.

• Experience upgrading Remedy 20.x to Helix on-prem.
• Experience working in Agile or Scrum environments.
• AWS experience.
• Experience with Helix (even if not in the current environment).