Collector, Entertainment & Gaming

At Winebow, we are strongly committed to creating an environment that fosters diversity, equity, and inclusion. We are intentional in our efforts to ensure that every employee has a sense of value and opportunity in our company, and we work tirelessly to promote a culture of inclusion where our team feels safe, respected, and valued. We want our Winebow family to feel at home and to be empowered to bring their best selves forward.

We seek talent from all backgrounds to join our organization and are dedicated to achieving a diverse workforce in all aspects of employment including but not limited to recruiting, hiring, promotion, training, benefits, wage and salary equity.

The salary range for this position is $22.50 - $25.00 per hour. We also offer a comprehensive benefits package of medical, dental, vision, life, AD&D, 401k with company match, employee purchase program (where licensed) and paid time off. If you are hired at Winebow, your final base salary compensation will be determined based on factors such as geographic location, skills, education and/or experience.

In addition to those factors, we consider internal equity of our current team members as a part of any final offer.

Job Summary:

Across the assigned range of accounts, the Collector I is responsible for all aspects of client management, including but not limited to collection of past due balances, answering customer questions and queries, resolving disputes, reconciling accounts, and handling in and out-bound correspondence.

Essential Functions:

• Makes collections calls in a courteous manner to keep accounts current and under credit line.
• Discusses problems and complaints with customers in a friendly manner. Handles all problems promptly and accurately.
• Researches accounts, making copies of pertinent documents. Communicates with customer to resolve disputes.
• Makes prompts and courteous calls on NSF checks and sends appropriate letters within 24 hours of charge‑back.
• Mails final demand/attorney letters to accounts over 90 days past due and promptly retires accounts to collection agency upon expiration.
• Accurately writes check requests, debits, and credits as needed or required.
• Collects, prepares and mails monthly statements no later than the first working day of each month.
• Arrives to work, meetings, appointments and other work‑related functions on time and as scheduled.
• Meets agreed upon goals and objectives effectively and in a timely manner.

Other Functions:

• Generates standard reports as needed.
• Follows all safety policies and procedures; communicate hazards and/or suggest improvements to manager.
• Other duties as assigned.

Working Conditions:

Physical Requirements:

Sitting, bending, reaching, visual acuity, manual dexterity, driving.

• High school diploma.
• At least 1 year experience in collections, including basic understanding of accounting terminology.
• Intermediate Excel knowledge is a must.
• Highly detail‑oriented with proven ability to organize and prioritize assignments.
• Ability to operate 10‑key calculator by touch with speed and accuracy.

EMPLOYER’S RIGHTS
This job description does not list all the duties of the job. You may be asked by management to perform other duties. Winebow has the right to revise this job description at any time. This job description is not a contract for employment. Your continued employment with Winebow is by mutual consent.

• High School or better.
• 2–3 years of experience relevant to collections.
• Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Team Player – Works well as a member of a group.
• Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well.
• Self‑Starter – Inspired to perform without outside help.
• Goal Completion – Inspired to perform well by the completion of tasks.
• Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization.

• Dedicated – Devoted to a task or purpose with loyalty or integrity.
• Financial – Inspired to perform well by monetary reimbursement.

High School or better.

2–3 years.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.