Assistant Store Manager

General Function / Summary

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are a front‑line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics to support our mission.

The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

• Serve and educate customers on the product portfolio, presenting all options that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office when unable to resolve directly.
• Answer telephone inquiries regarding general questions, applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and volume expectations.
• Respond professionally and accurately, explaining solutions and ensuring the customer feels supported and valued.
• Interact with customers using active listening skills to confirm or clarify information and diffuse complaints.
• Handle and count currency, cash, and coins, manage a cash drawer, count deposits, and handle bank pick‑ups as required.
• Balance batch receipts with store sales reports at end of day and resolve over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies.
• Complete compliance trainings and quarterly I‑Agree timely.
• Other duties as assigned.

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience in sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work independently.
• Own reliable personal transportation with a valid driver’s license and insurance.
• Consistent embrace of core values: accountable, inclusive, transparent, and focused.

• Call center/retail/office environment.
• Extensive cash handling and extended phone usage.
• Long periods of standing and computer use.
• Must lift up to 50 lbs.

• Must travel to all stores within the assigned district by personal vehicle.
• May travel to neighboring districts and require overnight travel.
• Must work assigned shifts as scheduled.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. We provide a wide range of convenient financial products and services that improve customers’ financial situations and add value to their lives.

Our mission is to help and educate our customers, while building long‑term relationships. We strive to make a difference in our customers’ lives and the communities we serve.

Our vision is to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so they can build a better future for themselves and their families.

We are inclusive, transparent, accountable, and focused, and we expect our associates to embody these core values.

We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action Employer.

This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties, and skills required for the position.

Entry level

Full‑time

Sales and Business Development