Accounts Receivable Client Coordinator

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Position Title:

Accounts Receivable Client Coordinator

Job Location:

Bennington, VT 05201

Education Level: High School

Salary Range: $22.00 - $23.50 Hourly

Job Shift: Day

Job Category:
Non-Credentialed Position

Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County.

As a proud affiliate of Vermont Care Partners—a statewide network of 16 non-profit community-based agencies—we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community.

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Under the direction of the Controller, the AR Client Coordinator is responsible for the First Party accounts receivable functions and maintains current payer information on all applicable clients, demonstrates up-to-date knowledge of UCS fee policy, and processes accurate bills to ensure that payments to the Agency are received in a timely manner.

Collect fees and enter payments into the electronic health record. Reconcile cash, checks, and credit cards to daily fee sheet. Process all first party client adjustments, write-offs, credits, and refunds. Reconcile the payment report to the cash receipts journal on a monthly basis. Process and mail client statements before the 15th of each month. Monitor timely receipt of payment and investigate and resolve discrepancies.

Discretely meet with clients to resolve financial issues including setup of payment arrangements along with follow-up. Consult with the Clinicians/Operations on any client financial concern. Contact clients regarding outstanding account balances. Demonstrate and share thorough knowledge of the relationship between first-party, Medicaid, and third-party reimbursements to maximize and expedite collected funds for any given service. Maintain digital HIPAA compliant copies of all pertinent billing and workflow information.

Daily follow-up is done. Track assigned KPI’s. Close the month in a timely manner, running month end reports and rebilling and reprocessing denials. Serve as a Superuser in the Avatar EHR system and an active liaison via Basecamp for UEMR.

Maintain client first party accounts in electronic health record and update related spreadsheets as needed. Update client accounts based on payment or contact information.

Keeps digital PDF copies of final statements for each month.

Serves on staff committees and attends weekly, bi‑weekly, monthly, and other staff meetings as requested. Completes special projects and other duties when assigned. Provides backup for AR staff and Managed Care Coordinator as needed. Works closely with the Controller and Finance staff in resolving issues and initiating new procedures. In addition to the above, performs other duties as assigned.

• High school diploma or equivalent
• 3 - 5 years relevant experience
• Computer skills required
• Valid Driver's License

• Entry level

• Full‑time

• Accounting/Auditing and Finance
• Mental Health Care