IT Manager
Job in
Bennington, Bennington County, Vermont, 05201, USA
Listed on 2026-10-11
Listing for:
Suzor IT, LLC
Full Time
position Listed on 2026-10-11
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Support, IT Business Analyst
Job Description & How to Apply Below
The IT Leader provides strategic oversight and day-to-day leadership for IT staff while acting as the primary technical liaison for customers. This role ensures operational efficiency, translates business needs into technical solutions, and builds trust-based client relationships.
Core Responsibilities- Team Leadership:
Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while managing performance evaluations and ongoing training. - Client Management:
Conduct regular business reviews, translate business needs into technical priorities, and serve as the escalation point for complex customer issues. - Service Operations:
Ensure timely service delivery and SLA adherence by monitoring ticket flows and maintaining accurate client-specific documentation and reporting. - Projects & Strategy:
Lead infrastructure upgrades and project implementations, ensuring they are delivered on time and within budget. Develop annual IT roadmaps that align innovation with client goals. - Asset & Budget Oversight:
Manage hardware/software life cycles and inventory, coordinating procurement with finance to maximize investment value
- 5+ years of experience in IT Service Delivery or a similar technical role, with at least 2+ years in a leadership or supervisory capacity (managing Help Desk technicians or technical teams).
- Proven experience in Client Relationship Management or Account Management
- Strategic Thinking:
Ability to develop annual IT roadmaps and align technology with client business goals. - Communication:
Exceptional verbal and written communication skills for conducting business reviews (QBRs) and handling high-level escalations. - Problem Solving:
Strong analytical skills to diagnose service delivery issues and implement continuous improvement initiatives.
- Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience).
- ITIL Foundation certification (demonstrating understanding of service delivery standards).
- Project Management certification (PMP or CAPM) is a plus.
- Relevant technical certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous.
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