Quality Assurance Specialist: Client Standards & Feedback
Listed on 2026-10-30
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager, Production QC/QA
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social posts and SMS contacts from Nex Rep's independent marketplace contractors, identify trends, and work with the certification and operations teams to ensure client standards are met.
You will assess agent interaction quality, monitor workflow in real time or after the fact, review customer satisfaction data, and provide recommendations for the client’s quality scorecard.
Join us at Nex Rep LLC as our next Quality Assurance Specialist:
Client Standards & Feedback in Montpelier, VT, United States.
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This posting is for the Quality Assurance Specialist:
Client Standards & Feedback role at Nex Rep LLC, based in Montpelier, VT, United States.
We are looking to fill the Quality Assurance Specialist:
Client Standards & Feedback position at Nex Rep LLC in Montpelier, VT, United States.
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