Air Logistics Revenue Care Specialist

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As an Air Logistics Revenue Care Specialist, you will help ensure the financial accuracy of our air freight operations by reviewing shipment costs and revenue, resolving discrepancies, supporting billing activities, and identifying opportunities to improve processes. This role requires someone who can look beyond the numbers, investigate why something does not add up, and confidently work across teams to get issues resolved.

You will work closely with operational, customer care, finance, sales, and global teams to ensure shipment files are financially accurate and billing processes are completed correctly and efficiently.

• Review shipment files, costs, rates, and revenue for accuracy before billing
• Produce invoices and confirm expected gross profit and financial information
• Perform Financial Status Log activities, including month‑end closing responsibilities
• Research billing discrepancies and determine whether charges, rates, or supporting information are incorrect
• Review rate cards, spot quotes, service levels, and other supporting documentation to validate charges
• Work with internal and global teams to resolve cost and revenue discrepancies
• Coordinate with Operational Care regarding carrier, hauler, supplier, and third‑party costs
• Coordinate with Customer Care regarding charges billed to customers
• Support resolution of invoice challenges and other financial discrepancies
• Partner with Sales and Customer Care teams on credit limit adjustments as needed
• Identify recurring issues and opportunities to improve processes rather than repeatedly correcting the same problems
• Support automation and process‑improvement initiatives within Revenue Care
• Maintain accurate, timely, and high‑quality financial data
• Help ensure processes and working instructions are followed consistently

You are analytical, comfortable working with financial information, and naturally inclined to investigate when something does not look right. You can work independently while also communicating confidently with people across different teams, even when they do not report directly to you.

• 2–5 years of relevant experience in freight forwarding, finance, accounting, billing, logistics, or a related environment
• Understanding of basic accounting principles
• Ability to review costs, rates, invoices, or other financial information and identify discrepancies
• Strong critical‑thinking and problem‑solving skills
• Process‑driven mindset with an interest in continuous improvement
• Confidence researching issues and following up with multiple stakeholders to reach a resolution
• Strong organization and attention to detail
• Ability to prioritize work and manage deadlines in a fast‑paced environment
• Strong written and verbal communication skills
• Proficiency with Microsoft Office
• Ability to learn financial and freight‑forwarding systems and processes
• Team‑oriente…