Customer Service Representative-Homestory Doors of Chicago

Customer Service Representative-Homestory Doors of Chicago

Join to apply for the Customer Service Representative-Homestory Doors of Chicago role at Inspired Closets Chicagoland

Send your resume and a cover letter detailing your experience.

• You are high energy, professional and friendly
• You love people and have a fire for service
• You are uber-organized and efficient
• You are a self-starter and can work independently
• You have excellent computer skills
• You project a professional image

• Set up new customers in Quick Books and send invoices.
• Ability to work within Homestory proprietary CRM software.
• Communicate with customers regarding installation and service call dates.
• Document customer service calls efficiently and with detail.
• Uphold customer confidentiality, especially regarding financial matters and identity.
• Assist Director of Business Development and Business Manager with various projects.
• Answering phones and responding to text and email messages.
• Various clerical and office duties

• Strong listening, communicating and customer service skills
• Ability to multitask and provide effective solutions
• Works well with others and helps foster a supportive work environment
• Comfortable problem solving while also creating an enjoyable experience for our customers
• Completes tasks on time and can prioritize work
• Knowledge of Quick Books Online and Microsoft 365
• Education:
  
  High school diploma or equivalent (associate or bachelor’s degree preferred)
• Experience:
  
  Minimum 1-2 years in customer service or office administration

• Maintain high customer satisfaction scores
• Respond to inquiries promptly and accurately
• Ensure documentation is complete and error-free

• Competitive wage (based on experience)
• Health, dental and vision insurance
• Paid time off and holidays
• Retirement plan options
  
  Employee discounts on products/services.

• Full-time: 40 hours per week, Monday through Friday, 8:00AM to 4:30PM
• Business Casual professional attire required

EEO STATEMENT: Homestory Doors of Chicago is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Entry level

• Full-time

• Sales, General Business, and Education

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing