Office Agent – CFS & Bonded Operations

Warehouse Operations
• Full-Time
• Bensenville, IL (near ORD)
• From $20.00 per hour

Office-based role supporting daily front-office operations at our CFS and bonded warehouse facility near ORD — driver check-in, freight documentation, customs/AMS systems, WMS data entry, and customer service (not physical cargo handling).

CR Express is hiring an Office Agent to support daily front-office operations at our CFS and bonded warehouse facility near ORD airport. This is an office-based role focused on driver check-in, freight documentation, customs/AMS systems, WMS data entry, and customer service — not physical cargo handling. The Office Agent is the communication hub between drivers, customers, customs brokers, dispatch, and the warehouse floor.

The ideal candidate is detail-oriented, calm under pressure, organized, and comfortable working across multiple systems including Descartes AMS and our proprietary Warehouse Management System (WMS).

• Check in inbound and outbound drivers; verify identification, carrier, and appointment information
• Review and validate driver paperwork, including BOLs, delivery orders, pickup numbers, and load references
• Issue dock assignments and communicate load/unload instructions to drivers
• Verify seal numbers, trailer numbers, and container numbers at check-in and check-out
• Coordinate with the warehouse floor to ensure on-time loading and unloading
• Maintain a clear, professional driver waiting area and enforce site safety/check-in procedures
• Review and process inbound air freight in Descartes AMS
• Monitor AMS messages; resolve hold, discrepancy, and release exceptions with the customer/customs broker
• Track Customs status (1C, 1D, etc.) and coordinate freight release with brokers and customers
• Maintain compliance with CFS, bonded warehouse, Customs, and TSA documentation requirements
• Verify that documentation matches freight before authorizing release
• Escalate compliance concerns or unusual holds to the operations manager immediately

• Enter and maintain shipment records in the proprietary WMS portal (receipts, locations, releases, transfers)
• Scan, upload, and file PODs, BOLs, delivery receipts, and warehouse documents
• Reconcile piece counts and weights between documents, WMS, and physical reports from the floor
• Generate warehouse receipts, release orders, and inventory reports as needed
• Maintain accurate, audit-ready records for all inbound and outbound moves

• Serve as the day-to-day point of contact for customers, brokers, truckers, and airline partners
• Respond promptly and professionally to phone calls, emails, and walk-ins
• Provide shipment status updates, ETAs, and release confirmations
• Communicate discrepancies (shortages, damages, overages, misrouted freight) to customers and internal teams
• Coordinate with dispatch, customer service, and warehouse leadership to resolve issues quickly

• Maintain organized digital and physical files for all shipments
• Support inventory audits from the office side
• Assist with end-of-day reporting, billing prep, and record hand-off to accounting
• Follow all company, OSHA, TSA, and Customs procedures applicable to the office function

• Previous office, logistics, freight forwarding, or customer service experience required
• Familiarity with Descartes AMS, customs documentation, or WMS systems strongly preferred
• Excellent attention to detail and accuracy with paperwork and data entry
• Strong written and verbal communication skills
• Ability to multitask and stay organized in a fast-paced, time-sensitive environment
• Professional, courteous demeanor when dealing with drivers, customers,…