Ocean Import Coordinator

## Ocean Import Coordinator Apply:
Bensenville:
Full time:
Posted Yesterday:
V98428##
** Are you a movement maker? Are you seeking new and exciting career opportunities?**##
** Here is what you need to know about the job:
**** About Global Freight Services
** Global Freight Services (GFS), an affiliate of Li & Fung, is a leading global freight forwarder providing ocean, air, and intermodal transportation services. With a worldwide network and strong partnerships, we deliver integrated, scalable, and cost-efficient logistics solutions, including CFS warehousing, customs brokerage, vendor management, and control tower services. Our experienced team ensures your goods move seamlessly from factory to final destination.

Learn more at   
** Position Summary
** The Ocean Import Coordinator is responsible for managing ocean import shipments from initial customer inquiry and quotation through final delivery, billing, and invoicing. This role serves as a key point of contact for customers and internal partners, ensuring accurate documentation, timely shipment execution, and a high level of customer service throughout the import process.

The Ocean Import Coordinator is responsible for the end-to-end coordination of import shipments, with approximately 95% focused on ocean imports (FCL & LCL) and 5% on air imports. The role will also support key account management, pricing, carrier coordination, and customer relationship management, with a primary focus on China trade lanes.  ##
** Key

Roles and Responsibilities *
* ** 1. Import Operations & Documentation
*** Manage import shipments from A-Z, from initial customer inquiries and quotations through shipment tracking, delivery, billing, and final invoicing.
* Coordinate ocean import shipments, including FCL and LCL cargo, and air import shipments as required.
* Enter and maintain accurate shipment information and documentation in Cargo Wise and other applicable systems.
* Create and process required import documentation, including arrival notices, delivery orders, invoices, and file settlement documentation.
* Communicate with overseas agents, carriers, customs brokers, truckers, warehouses, and other service providers to coordinate shipment movement and resolve issues.
* Monitor shipment milestones, verify arrival and cargo availability, and proactively identify and resolve delays or exceptions.  
** 2. Customer Service & Key Account Management
*** Serve as a primary point of contact for assigned customers, providing timely shipment updates and responding to operational questions and requests.
* Manage key account requirements in accordance with customer Standard Operating Procedures (SOPs) and service expectations.
* Provide shipment tracking reports and proactive communication regarding shipment status, exceptions, and delivery timelines.
* Partner with internal teams to resolve customer issues and maintain a high level of client satisfaction.  
** 3. Pricing, Carrier & Vendor Management
*** Negotiate ocean freight rates and related charges with shipping lines and other service providers.
* Prepare and provide customer quotations based on routing, service requirements, and current market pricing.
* Coordinate with carriers and vendors to confirm bookings, inbound arrival information, shipment availability, and delivery requirements.
* Maintain awareness of market conditions and available service options to support competitive pricing and reliable execution.  
** 4. Billing & Financial Coordination
*** Responsible for customer billing and final invoicing for assigned shipments and accounts.
* Review shipment files and vendor charges for accuracy and completeness prior to file settlement.
* Coordinate with Accounting on accounts payable items, invoice questions, and other shipment-related financial matters.
* Ensure files are completed and closed accurately and in a timely manner.  
** Requirements:
*** Minimum of 3 years of freight forwarding and/or import operations experience.
* Strong hands-on experience managing ocean imports, including FCL and LCL shipments.

Experience with air imports is a plus.
* Experience supporting China trade lanes preferred.
* Cargo Wise experience preferred. Proficiency with Microsoft Office, including Excel and Outlook.
* Strong customer service and key account management skills with the ability to communicate effectively with customers, carriers, overseas agents, and internal teams.
* Experience negotiating rates with shipping lines, developing pricing, and preparing customer…