Duty Drawback Manager - Customs Brokerage

Duty Drawback Manager - Customs Brokerage

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This range is provided by Zarach Logistics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $/yr

Duty Drawback Manager - International Customs Brokerage

Chicago, IL Area

Edward J Zarach & Associates, Inc., dba Zarach Logistics located in Bensenville, Illinois near Chicago, O’Hare airport is hiring to fill a full‑time position as a Duty Drawback Manager. This person is a key member of the Customs and Compliance team responsible for overseeing the duty drawback processes, ensuring timely and accurate claim submissions, and maintaining compliance with all U.S. Customs and Border Protection (CBP) regulations.

This role plays a critical part in safeguarding the company’s customs compliance while delivering exceptional service to our clients. The Manager will supervise a small team and will work cross‑functionally with internal departments, clients, and external stakeholders to optimize operational efficiency and regulatory adherence.

Our work environment includes:

• On‑the‑job training
• Growth opportunities
• Casual work attire
• Relaxed atmosphere

We are looking for a Duty Drawback Manager who will be responsible for all nationwide duties and tasks related to developing a client base and overseeing the duty drawback process for our current clients. The Duty Drawback Manager will be the main point of contact within Zarach Logistics for the clients needing duty drawback services. The ideal candidate will have excellent written and verbal communication skills, and the ability to prioritize tasks while thriving in a fast‑paced environment.

They will need to have experience with duty drawback, and be able to consult and partner with customers, while working cross‑functionally with internal departments, clients, and external stakeholders to optimize operational efficiency and regulatory adherence.

• Manage and oversee all operational aspects of duty drawback claims, including documentation, review, and submission.
• Ensure compliance with CBP regulations and stay updated on any regulatory changes impacting drawback claims.
• Prepare timely, accurate, and complete drawback filings.
• Act as the primary liaison with Customs on all drawback matters, including audits and inquiries.

• Serve as the primary point of contact for a select group of clients to ensure satisfaction and proactive service delivery.
• Provide support and guidance to clients regarding documentation requirements and drawback eligibility.

• Lead and supervise a small team, providing guidance, support, and performance feedback.
• Train new and existing team members on duty drawback processes and compliance standards.
• Collaborate with the Sales team to promote Zarach Logistics’ duty drawback services to existing and potential clients.
• Provide subject matter expertise to support client onboarding and retention efforts.
• Develop a client base focused on providing duty drawback services.

• Maintain organized and accurate records for all drawback claims and client files.
• Generate reports for internal tracking of filings, refunds, and pending claims.
• Support internal and external audits as needed.

• Perform other duties as assigned by the Customs Broker or Director of Operations.

• Bachelor’s Degree in International Business, Supply Chain, Logistics, or a related field preferred; equivalent work experience will be considered.

• Minimum 5 years of direct experience in duty drawback processes.
• Minimum 3 years of experience in a supervisory or management role.
• Licensed Customs Broker preferred but not required.
• Strong knowledge of U.S. Customs and Border Protection regulations and compliance standards.

• Excellent leadership and team management skills.
• Exceptional attention to detail and organizational abilities.
• Strong problem‑solving…