Transcon Direct Delivery Agent am

Scope of Position

To ensure that TRANSCON customers are served from/in the managing branch;
To support the TRANSCON Lead/Supervisor with meeting customer requirements for all inbound shipments and truck dispatching, while supporting other TRANSCON team members and management when needed.

• Knowledge to create Import files.
• Understand and use the Transcon DDL workflow and other tools to ensure shipments have the proper events in the files.
  • Ensure to request appointments for shipments delivering to Consignees that need one if no appointment is needed.
    • ADD no APR
  • Ensure to update appointment once confirmed.
    • APR no APT
  • Ensure to update Expected Delivery date for shipments that do not need appointment based on arrival.
    • ADD/AFD no XDD
  • Dispatch shipments timely based on arrival and appointment.
    • APT/XDD no ESD
    • ESD no TBS/DOP
    • TBS/DOP no TNF
• GPS loads and truck monitoring
  • Ensure all paperwork, seals and GPS units are assigned prior to GPS shipments being picked up.
  • Ensure Driver Checkins are correctly filled out by Expeditors and driver/s for all GPS loads.
  • Ensure all HAWB’s and shipments are staged prior to arrival of trucks for pickup.
  • Ensure all HAWB’s and shipments are loaded on the correct trucks by monitoring and tallying the loading of those trucks.
• Adherence to procedures as outlined in DLSOPS for customers.
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Meet KPI standards in accordance with the Company’s procedures.
• Must meet 52 hours of training yearly.

• Proactively promote the company’s 10 cultural attributes:
  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Attend branch meetings and accumulate required number of training hours.

• Knowledge of the Chicagoland area.
• Six months to one year related experience in Domestic operations.
• Operations/Industry Knowledge preferred.
• Excellent oral and written communication skills.
• A proven history of providing exceptional customer service at all levels.
• Excellent organizational skills, time management skills in addition to a professional attitude.
• Great attitude and background based on compliments from customers and coworkers.
• Strong MS Office skills including Excel, PowerPoint, and One Note.

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Tuesday-Saturday
• The position pays $20.00-$28.00 per hour based on education and experience

All your information will be kept confidential according to EEO guidelines.