Utility Installation Customer Experience Specialist

Utility Installation Customer Experience Specialist

Join to apply for the Utility Installation Customer Experience Specialist role at UNICON International Inc.

We are currently accepting resumes for a Utility Installation Customer Experience Specialist position in Benton Harbor, MI. This position is onsite.

Schedule:

Hours flexible between 7am-5pm. Benefits offered:
Medical, Vision, Dental, 401 K.

The Customer Service Representative for the New Install Process will play a critical role in managing the customer life cycle for new utility installations. This position involves guiding customers through the installation process, ensuring a seamless experience from initial inquiry to service activation.

• Act as the primary contact for customers during new installations, addressing inquiries and concerns, and providing updates throughout the process.
• Collaborate with internal departments for timely scheduling and completion of installations, while maintaining accurate records in the CRM system.
• Educate customers on utility services and energy efficiency, contributing to process improvements for enhanced satisfaction and efficiency.
• Utilize knowledge of equipment and systems, maintaining intermediate computer literacy to perform cost‑effective work.
• Train and guide employees, adhering to company policies and fostering a cooperative environment.
• Adjust work activities based on time constraints, seeking information to enhance job skills.
• Network with peers, contribute to team goals, and make decisions that improve efficiency and customer satisfaction.
• Coordinate with internal departments to resolve customer concerns and ensure positive customer experience throughout the process.
• Assist in scheduling jobs and planning project activities, ensuring safe working environments and effective communication of project details.
• Other duties as assigned.

• High school diploma or equivalent required; associate degree in Electrical, Electronic, Civil, Mechanical Engineering Technology, Business, Communications, or a related field preferred.

• 2 years of utility industry experience with a bachelor’s degree.
• 4 years of related experience with an associate degree.
• 6 years of related experience with a high school diploma/GED.
• Previous customer service experience, preferably in the utility or service industry.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in CRM software and Microsoft Office Suite.

• Communication:
  Exceptional verbal and written communication skills, with a strong emphasis on problem‑solving.
• Technical Proficiency:
  Proficient in Microsoft Office Suite and other relevant software applications.
• Organizational
  
  Skills:
  
  Strong organizational, analytical, and prioritization abilities to manage tasks effectively.

Occasional travel may be necessary, ranging from 10% to 25%. May travel to other service center locations once a week. May occasionally travel to other locations within the I&M territory. Travel for in‑person meetings, training sessions, and team collaboration. Will drive own vehicle. Expense Mileage. No overnight travel.

Foster a culture of inquiry by promoting a questioning attitude and challenging assumptions to enhance practices and outcomes.

Entry level

Contract

Other

Utilities

UNICON International, Inc. is an Equal Opportunity Employer.

If you are interested in working for an organization where honesty, integrity, and quality are among the core principles, click apply today!