Lead Network Engineer

We are seeking a Lead Network Engineer for a full-time position in Benton Harbor, Michigan.

Position:
Lead Network Engineer
Location:
Benton Harbor, Michigan
Duration:
Full Time

The GIS Lead Analyst, Contact Center Engineer provides skilled technical support around all aspects of unified communications and voice services. The position requires a high level of general technical knowledge in traditional Avaya voice communications, call routing, and networking.

• Duties include scripting, design, analysis, planning, implementation and troubleshooting of the services located at multi sites.
• Background in software, hardware and maintenance of the telephony systems, voicemail, VoIP technology, and carrier SIP services.
• The GIS Lead Analyst, Contact Center Engineer will be involved with the Engineering/Planning functions of a traditional voice network group, but will also take part in, and be expected to lead initiatives in the converged network world.
• Responsible for the engineering and development of Call Center Infrastructure Assets - including ACD, IVR, CTI, Reporting systems.
• Support the planning, design, implementation and optimization of new voice products/services.
• Perform after hours support duties on occasion to sustain systems and service levels.
• Expert in AVAYA Call flow designs, VOIP, SIP, CMS, One X, Communication Manager and other AVAYA Contact Center Technology.
• Experience with IVR administration, Avaya Modular Messaging administration, and SBC administration.
• Knowledge and experience with Avaya Interaction Center desirable.
• Strong leadership and interpersonal skills required.
• SIP transport experience including SIP Toll Free, SIP Trunking and SIP DID.
• Strong knowledge of VoIP implementation including hard- and soft-phones.

• Bachelor’s Degree from an accredited college or university. A combination of education and experience will be considered.
• 7+ years of relevant Avaya experience.
• Experience managing third-party vendors.
• Experience in a multinational work environment.
• Polycom Video Conferencing experience is a plus.

Employment
:
As a condition of employment, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation.

All your information will be kept confidential according to EEO guidelines.