Collections Representative; Banking​/Credit Union​/Mortgage

• Onsite:
  Tuesday, Wednesday & Thursday

Direct Hire | Permanent Opportunity | Hybrid Schedule | Branch

Location:

Buchanan, MI

Are you an experienced mortgage collections professional looking for a stable, long-term opportunity with an employee-focused organization? A highly respected Credit Union is seeking a Collections Specialist to join their team and play a key role in supporting members through the mortgage delinquency and resolution process.

This is a direct hire opportunity offering excellent benefits, work-life balance, and a hybrid work schedule.

Schedule:

Monday-Friday, 8:00 AM - 5:00 PM

Work Arrangement:
Hybrid

• Work From Home:
  Monday & Friday
• Onsite:
  Tuesday, Wednesday & Thursday

Compensation:
Competitive and flexible based on experience

Employment Type:

Direct Hire (Permanent from Day One)

As a Collections Specialist, you'll manage delinquent mortgage and consumer loan accounts while working closely with members and internal partners to identify solutions and resolve account issues.

• Managing delinquent residential mortgage accounts throughout the collection lifecycle
• Contacting members to discuss payment options and establish repayment arrangements
• Supporting loss mitigation and workout plan activities
• Coordinating foreclosure-related processes with attorneys and legal partners
• Assisting with bankruptcy proceedings and related account management
• Managing deceased member accounts and estate-related claims
• Maintaining thorough documentation and account records
• Ensuring compliance with banking regulations, policies, and servicing guidelines
• Partnering with attorneys, title companies, and internal departments to resolve complex account situations
• Working across multiple servicing, lending, and collections systems

• 3+ years of collections experience within a:
  • Credit Union
  • Bank
  • Mortgage Servicer
  • Financial Services organization
• Experience managing delinquent mortgage accounts
• Strong customer service and communication skills
• Ability to work independently and manage multiple deadlines
• Comfortable navigating multiple computer systems and applications
• Strong attention to detail in a regulated financial environment

Ideal candidates will have hands-on experience with:

• Mortgage delinquency management
• Payment arrangements and repayment plans
• Loss mitigation activities
• Foreclosure coordination
• Bankruptcy processing and support
• Attorney and legal partner communication
• Estate and deceased member account resolution

You may be a strong fit if you have experience working as a:

• Mortgage Collections Specialist
• Mortgage Servicing Specialist
• Loss Mitigation Representative
• Foreclosure Specialist
• Default Management Specialist
• Mortgage Recovery Representative
• Credit Union Collections Specialist
• Banking Collections Representative

Employees Enjoy a Comprehensive Benefits Package That Includes

• Medical Insurance (Blue Cross Blue Shield)
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability Coverage
• Health Savings Account (HSA) with up to $2,000 annual employer contribution
• Flexible Spending Accounts (FSA)
• 401(k) With
  • Up to 5% company match after one year
  • Additional 5% employer contribution after one year

152 Hours of PTO Annually

Paid Community Service Day

4 Weeks Paid Parental Leave

Wellness Reimbursement up to $750 annually

Employee Assistance Program (EAP)

Tuition Reimbursement

$100 Annual Company Apparel Allowance

Domestic Partner Benefits

Benefits generally become effective on the first of the month following your start date.

This is an excellent opportunity to join a well-established Credit Union that values its employees, promotes work-life balance through a hybrid schedule, and offers long-term career stability. If you have mortgage collections experience and enjoy helping members navigate challenging financial situations while delivering exceptional service, we'd love to hear from you.

This is a Permanent position based out of Benton Harbor, MI.

The pay range for this position is $49920.00 - $52000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Medical Insurance through Blue Cross Blue Shield for…