Retail Sales Associate

Retail Sales Associate

Goodwill Industries of Southwestern Michigan (Goodwill SWMI) is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six‑county territory.

Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand‑alone donation center), Contract Manufacturing Operations and Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.

Our organization’s values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission;
Promoting Teamwork;
Driving Collaboration;
Taking Responsibility for our Actions and Behaviors;
Respecting and Appreciating Others is what makes us successful and inspires all that we do.

This position provides customer service and merchandising in a Goodwill Retail facility in either a part‑time or full‑time capacity; it also practices the agency’s core values of Success, Collaboration, People and Positivity.

• Serve customers and team members in a knowledgeable, respectful manner
• Assist managers in meeting sales goals through customer service and merchandising
• Perform sales transactions accurately and in accordance with cash handling procedures
• Follow all retail and safety guidelines and procedures
• Maintain a standard of store cleanliness
• Maintain a professional appearance
• Follow the guidance and any duties assigned by the Retail Manager

• Ability to positively interact with customers
• Ability to perform as a team member
• Ability to follow detailed instructions
• Ability to perform a variety of sales transactions quickly and accurately
• Skill in multi‑tasking and staying calm and focused under pressure

• Demonstrated competence in interpersonal relations and communication
• Knowledge of basic mathematics
• Previous customer service experience preferred
• Previous retail experience preferred

• High school diploma or equivalent preferred

Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods of time standing

Must be able to work a variety of hours and days of the week consistently May be required to pass a pre‑employment drug screen and theft‑related criminal background check