Front Desk Attendant-River Center ; Part-Time

Job Title: Front Desk Attendant-River Center location (Part-Time)

Salary range: $15.62-$23.18 per hour

Department: Parks and Recreation

Hours: Part-Time, Non-Exempt

Job Description:

The Parks & Recreation Front Desk Attendant is responsible for all front desk activities of the River Center creating a welcoming atmosphere for visitors of all ages. Position is deemed essential personnel and safety sensitive.

• Welcomes visitors to the River Center;
• Answers incoming phone calls and provides requested information or redirects to appropriate party;
• Registers guest for memberships, checks in members and verifies membership;
• Gives facility tours and educates members and prospective members on programs and available amenities;
• Makes reservations for facilities and collects fees;
• Promotes, registers and collects fees for Parks programs;
• Ensures facilities policies and procedures are followed by patrons;
• Responsible for opening/closing the facility;
• Responsible for cash drawer and daily reporting;
• Checks in/out equipment;
• Cleans surrounding work area and assists in cleaning other areas of the facility as needed;
• Responds to patrons’ concerns, suggestions, and complaints in a timely, professional and consistent manner;
• Keeps supplies stocked at all times;
• Alerts appropriate personnel/authorities if there is a concern for safety;
• Assists members and patrons with account issues and/or delinquencies;
• Available to work nights, weekends, overtime, holidays and city events as needed or scheduled.
• Performs other duties as necessary or assigned.

Basic experience, knowledge and training in Parks and Recreation typically resulting from a combination of education or years of experience in Parks & Recreation or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to satisfactorily perform the essential functions of the positions.

• One (1) to Two (2) years’ administrative support experience preferred;
• One (1) to Two (2) years’ customer service experience preferred;
• Current American Red Cross Certification or must be able to obtain certification within six (6) months of employment.
• Proficient in MS Office;

• Knowledge of Parks & Recreation management principles, facility use and maintenance requirements.

• Skill in communication orally and in writing.
• Skill in organization and scheduling of work activities.
• Skill in operation of personal computer and MS Word.

• Ability to communicate in a positive, friendly manner to employees, supervisor, coworkers, clients, etc at all times.
• Ability to develop and accurately maintain departmental records as mandated or necessary.
• Ability to monitor collection of fees and issuance of receipts.