Mid-Market Account Executive; SaaS - Canada)

Please note that we will only consider resumes in English.

We are looking for an experienced Mid-Market Account Executive to own the full customer lifecycle: closing high-fit mid-market opportunities, steering onboarding, driving deep platform adoption, retaining accounts, and strategically expanding your book of business over time.

This is a high-impact, hybrid role combining complex consultative SaaS sales, solution architecture, and strategic account management. In mid-market software, handoffs often break momentum and dilute the context built during the evaluation. At Scoop, the Account Executive who architects the deal remains the commercial and strategic owner of the partnership.

Scoop is a highly configurable platform, and our customers’ success depends on deeply understanding how their business operates.

We created the Sales Executive role because we believe the person who helps shape the solution should also help onboard, retain, and grow the account. This creates a better customer experience, stronger accountability, and a more rewarding role for someone who wants broader ownership than a traditional CSM or AE position.

While You Will Have Broad Autonomy And End-to-end Ownership Of Your Accounts, You Are Backed By Dedicated Operational And Technical Infrastructure

• Qualified opportunities with background and context
• Sales scripts, discovery guides, proposal materials, FAQs, and objection-handling resources
• Demo frameworks and solution-design support
• Regular coaching from your manager/director
• Leadership support for pricing, renewals, expansion, and unusual commercial terms
• Product, integration, and reporting specialists for technical customer needs
• Playbooks covering key meetings, routines, and customer success practices

• Work with qualified opportunities generated through inbound, partner, and targeted GTM efforts
• Run consultative discovery to understand workflows, pain points, and goals
• Configure and deliver tailored product demos using Scoop’s no-code platform
• Guide opportunities through follow-up, proposal, negotiation, and closed-won conversion

• Lead post-sale kickoff and executive alignment to ensure the platform scope matches agreed-upon operational goals.
• Partner with customer champions to configure core workflows, guide change management, and oversee early user rollout.
• Track initial milestones closely to shorten time-to-value, mitigate implementation friction, and secure referenceability within the first 90 days

• Act as the strategic commercial owner for your assigned book of mid-market accounts.
• Monitor product usage, team adoption, and operational metrics to identify churn risks well ahead of renewal windows.
• Conduct regular Executive Business Reviews (QBRs) to report on ROI, align on future customer initiatives, and identify expansion opportunities across new teams, sites, or operational use cases.
• Own end-to-end contract renewals, upsells, and cross-sells to maximize Net Revenue Retention (NRR).

You are successful when:

• Qualified opportunities become strong-fit customers
• New customers onboard successfully and reach value quickly
• Your book of business grows in size and quality
• Customers remain engaged, successful, and referenceable
• Retention and expansion outcomes are strong
• You manage your portfolio with discipline, urgency, and follow-through

This role is a strong fit for:

• Seasoned Mid-Market & Enterprise AEs who want deeper commercial ownership beyond the initial contract signature.
• Senior Strategic CSMs / Account Managers with strong quota-carrying backgrounds who excel at complex deal-making and commercial…